Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/24/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9/20/2023, after putting a $10,000 deposit down to lock in a sale price on a home. With *************************** salesman, then drove down to *********. Then I was told Id have to pay for more items and be responsible for things that a dealer does. Once home a few days later I Called the salesman ***************************. I told him I want to cancel. As agreed if I cancel I will lose $395,00. Of deposit. At his office, in front of my Fianc I was told no to worry that I can cancel any time in 90 days and not need a reason to cancel . Well Then I was told I need to send a registered letter , of cancellation, after requesting, cancellation. On 10/02/2023, I did send Salesman such letter to ****************** . Also I informed him of broken promises. On 09/20/2023, Then I was contacted by ***********************, manager of plant. He said I need to send him a cancellation request and a denial or acceptance letter. I asked what type he said anything. After asking for it in writing he said I wont like his request. 10/06/2023, when I talked to him on phone, and said I can send information needed to his phone by ****, which I did. He said it was sufficient after reading Docs. and told me he already sent it to the proper **** , while on phone to process refund . And takes two weeks to process . On 10/19/2023. I called to ask for ***********************, to inquire about refund he said he submitted for me. Instead the Sales mgr. *********************************, answered, and said **** was on vacation. After asking if my refund is being processed She claimed she had nothing from me at the office and why did I ask **** for? I explained he called me after inquiring to main office. 10/19/2023,That same day she said she doesnt want to keep my money. Its easy Peasy, just send her a Letter certified mail, requesting refund and cancellation, and when its received she will call me to verify, and send refund. I did that . 10/23/2023, I looked up receipt of certified mail. It was the same day, yesterday. I will be calling her back soon.

• Initial Complaint

  Date:03/01/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was seeking 2 purchase a mobile home from factory expo in November last year was told about a mobile but wouldnt b ready til march in order 2 keep the savings on it i had 2 come up with some money down 2 hold it. In the process study going back & forth 2 the drs so i called *************************** who dont know nothing how 2 do his job, 2 ask for my money back. He tells me some1 will get back 2 me within a few days never heard from that person, a week goes by i called back he said i had 2 put it n writing so i did, still havent received my money so i called again ****** put ***** somebody on the phone who wanna make conversation about his problems but thats not my health then claim it would cost me 395 ok send me my money back i said. But i never got a dime back & how do u charge a person 4 trying 2 purchase a home that was never built also because i dont want the deal.. Im so lost on that these people r crooks I am disabled n dont have no money 2 give 2 any 1 Im barely making ends meet now. I would love 4 some1 2 look n2 this & give me some answers also could some1 let these people know that u cant just take people money