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Business Profile

Chocolates

Ghyslain Chocolatier, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/02/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order was placed Thursday September 5th. We were told they would ship the following Wednesday, September 11th by UPS 2 day to arrive on Friday, September 13th, 2024. We were prepared to receive the shipment on the 13th of September and we have e-mail proof that we were told they would ship on the 11th of September. On Monday, September 16th, we followed up because we never received the delivery. We were told that they had not shipped and would be shipping that day instead via UPS 2 day. We were not told that the UPS driver might arrive prior to our shop opening and therefore during a time when nobody would be at the shop to receive it and that is exactly what happened. Instead of shipping the chocolates in a way that would insure they are not taken to a hot warehouse or left in a hot truck overnight where they would be ruined, they were shipped in a way that there was no guarantee of the shipment arriving to us intact. In the end, we received a box of completely ruined, melted, foul smelling chocolates. They took the position that the fault was on us for not being there to receive the shipment and when we questioned that, they said the fault was on UPS. Truthfully, this could have all been avoided if they provided different shipping options up front or informed us that UPS would not try to deliver the shipment again the same day after our shop actually opened if nobody was there to receive it and there is no reason to expect us to be there outside of our operating hours.

    I can provide pictures of the ruined chocolates when we picked them up at UPS. I can provide e-mails showing they missed the first delivery date that they gave us and therefore ended up shipping almost a week late and putting us in a position where we may or may not be available. I can provide e-mails of them blaming us and than blaming UPS instead of taking responsibility.

    Last, they sent an invoice for $230.40 but charged our credit card $276.10. I can provide pictures of both if needed.

Ghyslain Chocolatier, Inc. is BBB Accredited.

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