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Business Profile

Family Practice

Luxe Life Medical

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Family Practice.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/21/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 5/10/2023 a product was purchased with an expected arrival time within a week. When the product was not delivered timely it was returned via shipper and no funds have been credited. Multiple attempts to resolve and even obtain information regarding transaction are being ignored by the company.

    Business Response

    Date: 09/13/2023

    The client received the product as well as a full refund per their request. I tried to upload all the receipts, although it would not take my receipt files. I would be happy to email for your review. These people are scam artists. 

    Customer Answer

    Date: 09/14/2023

     Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution has addressed the financial aspect of this transaction. The company made false allegations of us being scammers in their response. The     lack of professionalism from this company is clearly visible. The credit was received on 9/8/23, a full 4 months after the original charge was sent and I had to utilize the BBB as a resource to obtain information from a non-responding company and/or indivdual. 

Luxe Life Medical is NOT a BBB Accredited Business.

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