Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ?I believe that at least one of the two homeowner associations managing my townhome are operating unjustly, unethically, illegally,with negligence, and/or in a predatory manner. I have attempted to resolve my concerns since September 2024. I am either being ignored intentionally or they are not staffed appropriately. Since moving in, there have been at least 2 representatives that I was corresponding with via email and phone that are no longer working with the company or otherwise unable to respond. I have proof of my persistent effort to amicably resolve the issues, including checks mailed to the proper address from my bank while said payments are not reported on the periodic billing letters being sent as physical mail but not responded to via email, website, or phone. I believe I have enough evidence for a formal legal complaint or action, but I am not prepared to move at this time. My mortgage is in? forbearance until next month and I haven't been employed since June 20, 2024. In summary, there is a pattern of negligence, being either overcharged or incorrectly charged, being unreasonable, non-communicative, etc.

  Business Response

  Date: 05/29/2025

  Hi Hannah,
  This is not for Associa. 
  
  Thanks!
  -*******
  
   
  
  From: ***** ******
  Sent: Thursday, May 29, 2025 3:44 PM
  To: ******* *****
  Cc: ***** ********
  Subject: RE: You have a New Message from BBB serving *******************, Consumer Complaint #********
   
  
  Caution: [EXTERNAL EMAIL] This email originated from outside the company. 
  
  This is not APM. The attachments they submitted with the complaint indicate a community in ******* with the management company referred to as 1st American Management ****** located in ********** IN.

  Business Response

  Date: 06/05/2025

  This resident lives in a neighborhood with its own management, within an umbrella Association which is managed by 1st American Management Company. 1st American has no access to, let alone authority over, any fees being charged by the neighborhood management entity; we can only speak to the fees charged by 1st American on behalf of the ********************. The resident has been informed any fees related to fines charged by the ******************** can be left unpaid while being disputed as long as her umbrella Association assessment fee is paid, and that has not been paid in full.

• Initial Complaint

  Date:08/12/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the second time I have had my mail stolen or otherwise tampered with since I moved into my townhome less than 1 year ago. I grew up in a townhome and lived in several apartments yet I have never had these issues with my mail. I have reached out to property management about my concerns but no action was taken to resolve my concern. Despite each home being a separate unit, they have several community mailboxes and are expanding the complex with additional units which will require additional mailboxes. Despite concerns raised about how this unnecessarily complicates paper mail delivery, we are restricted from having our own mailboxes attached to or in front of our homes. I am unsure which neighbor is responsible for the mail tampering. I presume it would be a neighbor that has a slot in the same community mailbox as me. I am unsure why any knowledgeable adult would deface another's mail when putting it in the outbox or on the porch of the correct recipient would suffice and not be illegal. Now, because this wasnt junk mail and actually important communication from the employer that laid me off, my private information has been exposed to at least one unknown neighbor. I already have issues with property management; I don't think I should also have to tolerate violation of my legal rights due to someone's ignorance or blatant disregard of my privacy. Any assistance would be appreciated.

• Initial Complaint

  Date:06/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Every year it is the same problem with 1St American. We pay association fees, which goes up a little every year, and when it comes to cutting the grass in the subdivision it's a problem. As homeowners we be trying to keep the neighborhood looking nice and they're the ones who don't help to take care of it. I've complained to no avail. If they're collecting money from all the homeowners in this subdivision why can't they do what they're being paid to do. We have no idea what they do with the money they collect from all of the homeowners in this subdivision. We take care of our properties we expect for them to do what they should be doing with the money they collect from all of us.

  Business Response

  Date: 06/19/2024

  The ********************** has a budget which determines their assessments.  These assessments are used to pay for the expenses that the Association has, which include, but are not limited to, lawn care, insurance, real estate taxes, pool maintenance, and utility services for the pool and pool house.  ********************* selects the contractors. We have reached out to the current contractor regarding the homeowners and our concerns without success.  ********* is now in the process of changing contractors, which can be difficult mid-season as they already have contracts in place with other properties. In the mean time, as it became apparent the contractor would not be addressing our concerns in a timely manner, 1st American Management has sent its own staff to mow the common area.

  Customer Answer

  Date: 06/24/2024

   I am rejecting this response because: In response to your letter on June 19,2024, I understand the budgeting and practices of the business. But the association should recognize that as a property owner, I have paid for services that have not been rendered. This is a continuous problem with the association not been able to keep a contractor to keep up with the upkeep in the subdivision, such as keeping the grass cut so that our properties will not look bad. Since this is part of the service that we are paying for from the association fees that they collect every year I would like for the grass next to my home and around the subdivision to be cut properly without having to call or complain. Or they can refund me my money and I will cut my my portion myself. I do not want my curb appeal to be an eyesore and my property value to decrease based on a poor business agreement by the association.
  
  
  

  Business Response

  Date: 07/08/2024

  Once it became apparent the contracted vendor was not fulfilling its obligation, 1st American Management sent its own maintenance staff to address the common area mowing, and we will continue doing so until a replacement vendor has been hired. It may not be the frequency with which the homeowner mows so there will likely be periods where the difference in grass height is apparent, but certainly not to an unreasonable degree. In the attached current photo, the homeowner's property is on the left; common area is on the right.