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Business Profile

Window Installation

Window World of Northwest Indiana
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Window World of Northwest Indiana's headquarters and its corporate-owned locations. To view all corporate locations, see

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Window World of Northwest Indiana has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:09/12/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      1) A window was installed damaged and concealed with caulk 2) Around the border of the windows, there are gaps (areas missing caulk)3) There are windows that are inadequately insulated These issues have been brought to the attention of **** ****** by either telephone or in person. After visually seeing 2 of the 3 issues, we were informed the damaged window would be ordered and replaced. He also stated all the windows that have areas with missing caulk would be properly caulked when the replacement window is installed. Since then, in the winter the inadequate insulation issue was discovered. A window lace panel was frozen to the window trim which will cause the wood to become ********** late May, I called to inquire the status of the replacement window and when they would be at my home to finish the work. I was told they were booked through June so it would be in July and I would be contacted with the availability to schedule a date. It's now mid September and I have not been contacted at all to be scheduled for the work to be completed. I have been the one initiating communication via telephone calls to Window World in order to bring issues to their attention. I have even gone as far as contacting Window World **************** and been transferred to the consumer affairs department. Nobody answers the telephone so I have left a message multiple times and have yet to receive a return telephone call. Photos pertaining to the three problem topics have been uploaded as supporting documents,

      Business Response

      Date: 09/23/2024

      Good afternoon,

      We have made contact with the customer & have scheduled a date to take care of the issues she is having.  Thank you for all of your help.

      Customer Answer

      Date: 09/27/2024

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Thank you.

    • Initial Complaint

      Date:01/16/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello On Oct. 3 **** I paid Window World in ********** a $650.00 down payment for two replacement windows. As I have not received them yet, i called twice during the week of Jan. 8 leaving vm both times. I didnt get a response until yesterday, and was told it would be March until I get them installed. Since the windows are in stock, and this is a 6 month wait I advised them this was totally unacceptable and need the windows this month or a refund. This was not the bill of goods I was promised.As of 1/16/24 I have again, not heard a response. They are quick to take your money and a no show for the product.Please help in any way you can.Respectfully,*****************

      Business Response

      Date: 01/18/2024

      Hi ***, Thank you for choosing Window World. I had the pleasure of doing the first window job for you & measuring this existing job for you. We have found that our best policy is to do the jobs in the order that we receive them. We stay busy all year round but are extremely busy in the fall & winter. We certainly let people know and never try to hide that fact so they can make the best decision for there project. At any time of year, we are at least 2 months out. The fall/winter can add significantly because of weather & lack daylight hours. Sometimes we can fit people in if we have a cancellation on installation that they needed to reschedule. Hopefully we can fit you in sooner than later. Thank you again

       

       

       

      Customer Answer

      Date: 01/22/2024

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Thank you.

    Window World of Northwest Indiana is BBB Accredited.

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    This business has committed to upholding the BBB Standards for Trust.

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