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Business Profile

Hotels

Four Points By Sheraton

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/22/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was stuck in a room inside the over looking the floor no window to the outside damages in the room when arrived the sink wouldnt drain room was very claustrophobic tried to be moved was told no then contacted customer care for choice hotels and had already sent them proof of my claims they reached out to the hotel and still no resolution there website had the exact same room listing for different prices but was told that if I wanted to move rooms it would be like 146 more dollars all things ive stated I provide proof to choice hotels and will provide you with the same photos

    Customer Answer

    Date: 10/31/2023

    Can I get a update on my complaint 

    Customer Answer

    Date: 11/03/2023

    Why is there no update on my case 

Four Points By Sheraton is NOT a BBB Accredited Business.

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