Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We called and asked if they do ziebarting on boats . We were given a quote approximately and they said they could do it we took the boat over we wanted it the color of the boat as we had just had the seats recovered. We got the boat back after 3trips over there . They had overspray on all the compartments and live ***** as well as the windshields and boat motor. Someone had tried to remove overspray on the motor and scrubbed the lacquer finish off as well on the seats . They also didnt get it all sprayed in spots . The job was lousy and poorly done . We complained but to no avail. The boat is ruined. On top of it the cost was much higher than quoted.

  

  Business Response

  Date: 06/07/2024

  Hello, this is *** at Ziebart of Warsaw. I am sorry to hear about this issue so many months after the work was done. However I would still like to have the boat back over to our shop to see what can be done with the issues that are being addressed here. If we have to spend some more time to fix certain areas and make it look the way it was intended we will do so. Please allow us another opportunity to correct this issue. Thank you. 

• Initial Complaint

  Date:02/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 25, **** I set up an appointment for my Mother (********************* age 94) to get a remote start put in her 2015 ***** Sonic on January 29 at the Warsaw ZIEBART. Because she just lives less the 2 miles from the facility she wanted to take the car herself. After dropping off the car she began to get phone calls from the technicians upselling more products. The first product of undercoating the car was $1,800 and after that with each additional call they told her that her payments would not change (they did not give her an amount) so she thought it was part of the promotion she was getting because the remote start was on a promotion. When it was all said and done she had a bill of $4800 on a car valued less than $10,000. The practices used by the technicians were deceptive and wrong. Now my mother has to pay $200 a month from her Social Security for services on her car that were unnecessary. My mother said it right she had a target on her back when she walked in. It is sad when an employee of ******* felt it necessary to rob my elderly mother to hit a quota. This is elder exploitation.

  Customer Answer

  Date: 02/08/2024

  The attached is the letter from my Mom giving me authority to lodge the complaint against ZIEBART of Warsaw.

  

  Business Response

  Date: 02/12/2024

  After reviewing the complaint filed against our store and speaking with the managers involved in the specific transaction we see that there was no "immoral" act or deception that took place during the procedure of the vehicle being at our location. The final conversation before the customer picked up the vehicle we had given the price of the total at which point the customer could have declined the additional services that were being prompted to her during the last conversation. If the total price was to much the customer could have said no thank you to the additional cost and we would have not proceeded with the additional. Also before even receiving and invoice the customers daughter came in asking how it came to the amount given over the phone so we then showed the customer and the daughter the breakdown of the invoice and they both agreed that it was what it was. We did offer the customer a financing option during the initial phone call and when the customer came in to inquire if the vehicle had been done we offered additional services that we explained would take the monthly payment plan from 12 months to 18 months at no additional monthly cost, however the total cost of that additional service was not given to the customer. I will accept to send a partial refund to the customer in the amount of $1,278.65 out of the inconvenience and confusion during the entirety of the service provided by our store which is also the total cost of the additional that was not explained to the customer at that time. We are not looking to deceive anyone and if it seemed like there was deception we will take the necessary actions to prevent this from happening again at our location. 

• Initial Complaint

  Date:05/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am extremely disappointed in the hitch that was just installed on our 2018 ***** Odyssey.-Exhaust hanger was not reconnected -Panel fasteners missing on driver side panel -Panel and panel fasteners missing on passenger side, they discarded the panel without asking ** -Only 2 of the required 3 bolts installed on driver side -Only 2 of the required 3 bolts installed on passenger side -4 way plug installed instead of the 4/7 way plug I ordered, had to ask about this otherwise they were going to let me pay and leave This is completely unacceptable and unsafe. Only 4 of the 6 required bolts were installed that hold the hitch on. We've now been there twice for the hitch and it's still not complete. They have to order the passenger side panel and reinstall that because they discarded it.I do not recommend this Ziebart in the slightest. I have done business with different Ziebart's every year for the past 13 years and this is by far the worst service and customer service I have ever received.

  

  Business Response

  Date: 06/02/2023

  We have addressed the issues with ****** van. We actually scheduled him in before he left the store from his original appointment because the job had not been complete.  We also ordered new panels and hardware which we have now and have left him 2 messages to make an appointment to have them installed.  We addressed this in a very timely manner and handled it with professionalism.  We are now waiting on him to reach out to us to install the panels on the van.  

  Customer Answer

  Date: 06/02/2023

   I am rejecting this response because: This is not entirely true. Yes, they scheduled me for an appointment before leaving the business the first time. This was due to them installing the incorrect plug on the hitch that I had to bring to their attention.  This was never mentioned to me while I was paying and I had to discover the issue and bring it to their attention.  Also, after the first appointment the exhaust wasn't reconnected to the hangers, 2 bolts were missing, 1 panel was missing, and all but 1 of the panel fasteners were missing.  This was not discovered until after driving home and inspecting the vehicle myself. So no, I was not scheduled before leaving the building to have all of these issues fixed. On the second appointment I discovered that one of the two panels was incorrectly installed with screws instead of the correct fasteners and these screws put 5 unnecessary holes in my bumper. The correct combo plug was installed but the mount was relocated leaving 2 unnecessary holes in my bumper from the first incorrect plug. The plug was also installed incorrectly too close to the hitch and the wires are rubbing on the hitch which will wear through eventually. So I now have 7 unnecessary holes in my bumper that is less than 6 months old.  They have damaged my vehicle unnecessarily because of their work and have done nothing about this damage. Yes, they have called twice this week to schedule the 3rd appointment with me but have been unable to call back due to my work schedule. I will be calling today after writing this. 
  
  

  

  Business Response

  Date: 06/13/2023

  To update on the ***** odyssey **** we have it here this morning Tuesday, June 13. We have installed all the correct fasteners into the panels replace the driver side exhaust shield and relocated the seven way wiring plug. We have also filled and sealed any holes underneath the van in the lower panels so they are not visible and no damage has been caused that will affect the rear bumper, lower facia or panels in anyway whatsoever. Everything is ready to go as it should be, and on a sidenote, when installing any type of aftermarket accessory, that is not from the factory, especially like a hitch and wiring package. There will be modifications necessary. This is also not a six month old van it is a 2018 with ****** miles. 

  Customer Answer

  Date: 06/13/2023

   I am rejecting this response because: I have yet to see the work that was done on our van today but will trust that it was done correctly.  As far as aftermarket accessories and modifications, yes, modifications will be necessary.  What is not necessary is installing the factory driver side panel with aftermarket screws instead of the factory fasteners that were installed prior to any work being done on the van.  What is not necessary is discarding the passenger side panel without talking to the customer if they would want this reinstalled.  What is not necessary is installing an incorrect 4 way plug and installing the correct 4/7 way combo plug but too close to the hitch so that the wires are pinned/rubbing on the hitch.  All of these issues are not due to aftermarket accessories being installed.  They are due to incorrect installation and incompetence by the business which then damaged our bumper.

  Yes, our van is a 2018 ***** Odyssey with about ****** miles.  What I said though is that the bumper was REPLACED about 6 months ago.  You should also know this because I requested a quote to reapply the ceramic coating and rust protection for our insurance due to an accident.  This quote was received on February 7th and you completed the work on this NEW REPLACED bumper on May 15th.