Complaints

This profile includes complaints for PayProTec's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  PayProTec

  929 E Center St Warsaw, IN 46580-3465

• 

  PayProTec

  929 E. Center St. Warsaw, IN 46580

• 

  PayProTec

  Serving the Dayton/Miami Valley Area Miamisburg, OH 45342

• 

  PayProTec

  10056 Edgerton Dr. Miamisburg, OH 45342

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/30/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the final moments of signing on with Payprotec, they brought up fees that hadn't been mentioned prior. At that point I said that I did not want to go through with a contract and that I would not be doing business with them because they had been deceitful. I have asked for a call tag for the equipment that was sent so that I could return it and never received it. I have not used their services and have been charged around $120.00 per month since telling them that I didn't want their service. I have been told that I have to pay $700-$800 for an early termination fee in order to be released from a contract that I clearly disagreed with. I have never even used them to process any sales. I went to the bank and had the payments returned and now they have sent it to a collection agency. This business is at the very least unethical. From the reviews that I have seen, they are doing this kind of thing to many people. I want the account in the name of my business ******************** to be closed without a termination fee because I never used their services. We are a small business that is barely surviving and I can't believe that a company would prey on people this way.

  Business Response

  Date: 09/05/2023

  Hello *******,

  We deeply regret the inconvenience you've faced, and we sincerely apologize for any misunderstandings during your experience with us.
  
  We want to emphasize that the situation you've described does not reflect the standard practices upheld by PayProTec. While we have clear guidelines for transparent communication, we understand that there may have been a gap in conveying certain details. Our aim is to provide transparent information, and we apologize for any shortcomings in communication.
  
  Rest assured, reviews and complaints like yours play a crucial role in guiding our training efforts and shaping the direction in which we aim to steer PayProTec's sales operations.
  
  If you have any further details or if there's anything else you'd like to share, please feel free to reach out to us at *************************************** Thank you for bringing this to our attention, and we apologize again for any inconvenience caused.

  To meet your needs regarding resolution, we will clear all balances and remove the account from collections immediately. Your merchant account will be closed with no early termination fee. A return label will be emailed to you. We are also addressing this with the sales office that set up your account as this experience is not a representation of PayProTec.

  Sincerely,
  The PayProTec Team

  Customer Answer

  Date: 09/05/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, as long as I don't receive further harassment from collections.  I have spoken with representatives of Payprotec even after I submitted my complaint and they harassed me last week.  I'm hoping this is resolved completely at this point, but they did threaten me by saying that collections would continue to contact me. This was last Thursday 8/31/23.  Also, I received an email with a return address for the equipment that I sent out on Friday.  They did not send a call tag.  

  
  

  Thank you for your help.  

• Initial Complaint

  Date:08/23/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are experiencing the same exact issues as other complaints here with Payprotec. We called two and a half weeks ago to request a copy of our contract, as we have never received one for our records. I was told that the representative was not able to pull up our contract. I asked to speak with a Supervisor who also told me that he was not authorized to discuss or send me my contract, and that we would need to contact our Agent. I was given a phone number and email to contact our Agent. We called and emailed said Agent several times over the next few days, leaving messages every time. After not getting any response, we contacted the company again. We were given nothing short of the "run around" by every individual we attempted to get answers from. No one is "authorized" to help us. We then expressed that we had decided to end our relationship with Payprotec due to not providing a contract, no customer support, and no explanation as to the increased unexplained fees we had been paying. Finally, I was able to get my contract emailed to me. The contract was incomplete and had mentions of "Early Termination fees calculated in accordance with section ****". There is no section **** in the contract anywhere and no amount listed! I have since been given 3 different amounts increasing significantly each time 1) $295.00 2 )$2550.00 3 )$2980.00 and still no return address. Yesterday, I was told by a Supervisor that our early termination fee had been waived and we would receive an email by end of day yesterday with the return address and completion of contract. It was never sent yet again. This contract is very sketchy and has a signature that is the owners name, but definitely not his signature. We believe that this contract is illegitimate and has been made up after we requested our copy. This company has been a complete nightmare to try to work with and if this issue is not resolved by the end of this week, it looks like we will have to turn the matter over to our attorney.

  Business Response

  Date: 08/23/2023

  Sir,

  I Apologize For Any Miscommunication, Your Account Has Been Closed And A Return Tag Is In Process To Be ******** To You,

  If You Need Anything else Please Let Us Know.

     Regards

  ***********************

   

      

• Initial Complaint

  Date:06/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were contacted a couple months ago by an agent for PayProTec and was quoted a considerable saving for our credit card processing. We signed up for a three year unchangeable contract with them to process our transactions. First out of the gate they started holding money from any transaction over $1500 claiming we had to provide them with invoices for the transaction showing our customers name, phone number, address, email, and what they had purchased before they would release the funds. No one with the company answers the phone or emails. No one ever returns messages. Now in the last week they have held every single transaction we have ran including some for as little as $200 and $400 and at the point are sitting on over $25,000 of our money. I have only had one person from them email me back after I threatened to stop using them and his response was their underwriting manager says we need to work with one of their analysts to provide them the documentation on the over limit transactions but no explanation as to why they are holding the small transaction or any contact info as the how to contact the so called analyst. The cost savings we were promised also has never materialized. Do not get sucked into using them. At this point I feel the are going to just go out of business and we will never see our money.

  Business Response

  Date: 07/10/2023

  Hello,

  **** From Our Office Spoke With The merchant today, Below Are The Notes.

  Here is his response so I am closing all 3 locations 
  You are too late with this. You violated the law in holding our funds and we have changed processing companies due to this
  
  
  
  his funds were held because he went over the ** and he had multiple chargebacks in the first 
  month of processing so Risk did an audit 
  
  
  I am closing all 3 accounts now. 

  Customer Answer

  Date: 07/10/2023

   I am rejecting this response because: They held almost $30,000 for over a week and their excess at the time was there was two disputed charges in the first month we used them for less than $400 total. This as I have been informed was illegal, this was after they had already held several charges for several days due to the amounts of the charges that they never disclosed at the onset when we started using them. In 40 years I have never had a processing company pull this. 
  
  
  

  Business Response

  Date: 07/11/2023

  Sir,

  Once There Were 2 Chargebacks Against You, the risk Department Got Involved And Was Going Through A Audit On Your Accounts, I Apologize For The Way You Feel, We Have Issued A Closure On All 3 Of Your Accounts. This *********** Operating Procedure.

     Thanks,

      ***

  Customer Answer

  Date: 07/12/2023

   I am rejecting this response because: An audit yes is normal but holding $30,000 for over a week for disputes of $400 is not normal and is highly illegal. You claim it is your standard practice so I assume operating illegally is standard practice for your company. Viewing the complaints against this company it appears that is the case.
  
  
  

• Initial Complaint

  Date:06/22/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint issimulareto the others. I signed up with this company after several calls in which they promised they would save me money. They lied repeatedly to me to make a sale. I am not saving money they are charging way more than was told and have no interest in doing business with them. I called them to close my account 3 different times but I'm constantly given the run around. The first time I called I was told I would have $795.00 early termination fee (ETF), so I asked for a copy of my contract, which they did provide. After reviewing the contract it had been changed and I never agreed to an ETF as the part to intial was still blank as I was told to leave it. I called back and after finally getting trough I was told it was ****** ETF and me intialling didnt mean anything. The third time I called I was told $1000 ETF ,after I state there is not listed anywhere on my contract and that my contract had been altered ( rates hand written in over the original) the representive got mad and hung up on me. Additionally, subsection 1.16(a) which outlines early termination fee (again no mention of the $1000 though)is blank. Again I did not initial 1.16(a) agreeing to any ETF. This is not enforceable for several reasons but the biggest being I didn't sign or initial the contract agreeing to the ETF.I want to close my account immediately with no further fees. I would like the promised return lable to send the terminal back to its owner. I want out of this shady company immediately with written notice of no fees or terms.

  Business Response

  Date: 06/22/2023

  Hello *****,

  We At Payprotec  Apologize For The Misunderstanding, We Have Closed Your Account And Requested A Return Call Tag For You.

   

     Thanks,

      ***

  Customer Answer

  Date: 06/26/2023

   I am rejecting this response because: They still have not completed their obligation. I need a label so I can return the terminal!
  
  
  

  Business Response

  Date: 06/27/2023

  I Understand, Your Account is Closed I Verified It, Also I Will Find Out where The Return Shipping Label Is. thank You For Your Patience.

   

     Thanks,

      ***

  Customer Answer

  Date: 06/27/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you.

• Initial Complaint

  Date:06/12/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were approached with them believing it was thru quickbooks, that is what they made it seem like. They were very pushy and no time to think about it and they had me sign a contract. Couple days later someone reached out to me to confirm address on where to send the card readers. I asked about continuing with the ones i have already since i just purchased those a couple months ago. She said we would need to use the ones they are providing. I told him i was unsure about going forward bc i was under the impression the credit card processing was still qb. She connected me with the sales guy that had set this up, *******************, I let him know that after realizing this isn't qb that I was not comfortable switching and wanted to keep the one thru qb. He connected me with The supervisor ***************************** and I explained everything to him on 5/4/23 and he said we can cancel the contract since we never received any equipment and that there is not a termination fee bc of that too. I asked him to email me something to have for my records saying all of that and he said it would get sent over to me. Never received anything. Received a call on 5/17/23 from ***** asking for verification on mailing address for equipment to be sent. She was told that the contract was canceled and did not need it. She stated there would be termination fee. I called ******* and told him and he reassured me again that it's canceled and no termination fee and will send over something. On 6/6/23 we had a charge on our banking for $97.67 from them. He said i should have received something and put me on hold to talk to an associate. I was on hold for 55 mins and decided to hang up. I cld him back multiple times that day and had to leave a message everytime. I emailed the salesperson ******************* and have had NO response from anyone. On 6/7/23 I called him twice, first time left msg. Second time a woman named ******** answered and said she would have him reach out. Called him again 6/12/23 and had to leave msg.

  Business Response

  Date: 07/10/2023

  Hello,

  We Have not been Able To contact ***********************,

  This Individual Is not the Owner Of The business, We Have Issued A Closure Of The Account And A Refund Back To The Business.

   

     Thanks,

      ***

• Initial Complaint

  Date:06/02/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our business received a call from an agent named ******* (?) around March 15, 2023 stating that she by contract had performed an audit on our account, which had not been done in years. She stated that she had found that our credit card processers were dated and no longer PCI compliant and as a result we needed to update our terminals. We were under the impression that this was our current credit card processer, ***** ********. We agreed to move forward in replacing this equipment and were sent contracts to receive updated terminals. In May, we received our first statement with the new terminals and found that we are no longer processing through ***** ********, but in fact are with a new company called Payprotec. This business practice is very deceitful and misleading. We have been pulled into a three year contract with this masquerading company with whom we have no desire to do business. We have been happy with our current processer and would have never intentionally discontinued our services with them. Our business has no desire to be in a partnership arrangement with those who would deceive or mislead in any way. Therefore, we desire to terminate our contract with Payprotec and their ******** Services processing immediately. We have been told there is an early termination fee for processing and leasing of terminals and feel we should not be held accountable for this fee due to the unethical and deceitful business practices that led to this aberrant contract.

  Business Response

  Date: 06/06/2023

  Good Morning *****,

  On Behalf Of Payprotec I Apologize On What Took Place, We Have Closed The Account Down, There Will Be No Early Termination Fees, Lastly Payprotec is Not A **************** You Will Need To Contact The Agent Directly To Discuss Any lease On Equipment, Please Call:  **************

   

     Thanks,

      ***

  Customer Answer

  Date: 06/07/2023

   I am rejecting this response because:

  Though we appreciate PayProtec closing our account and not charging an early termination fee they need to do more to clean up the mess this has caused.

  Payprotec should be responsible for assisting in the return of the credit card processing equipment and assisting in the cancelation of the lease agreement with **************.  The phone number supplied by PayProTec to cancel our lease agreement in the BBB response was incorrect as it sent ** to ******** Services who were not the ****** of the processing equipment.  After much searching we found our equipment was being leased by ************** (perhaps a merchant services provider)???  We had never heard of this company.  My feeling is Payprotec should have had this information on hand as they set it up to begin with.  They should be responsible for assisting in the termination of all agreements and leasing contract.  We are still waiting to hear if we will be charged an early termination fee with ************** at this point.  IF SO, we would like PayProTec to cover this fee.
  
  

  
  

  Business Response

  Date: 06/08/2023

  I Understand Your Frustration, The ************ owns The Equipment Sent To You, Not payprotec, So With that Being Said We Are Not Affiliated With ******************** I Will Check To See If I Can Get You A Return Call Tag To Send The Equipment Back To The ************ That Set Your Account Up, However You Will Need To speak To Them On Any lease.

   

       Thanks, ***********************

   

• Initial Complaint

  Date:05/09/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with this company because they repeatedly called my business number to tell me that I was paying too much and they would save me money. They insisted that their company was better and lied to me telling me whatever necessary to make a sale. They continued to call me over **** times to insist and told me they had sent a credit card terminal (which I never received). After looking further into the details, I realized that I would not, in fact, be saving money and that I have no interest in doing business with them, as they seemed very unreliable. I decided not to change companies and tried to contact their "business" . I called them and emailed numerous times to attempt to tell them I never received a terminal and that I had not faith in their company. I stated I did not want to continue to do any business with them, speaking to several different people that told me they would take care of things. However, nobody contacted me and I get no return calls and I have emailed them a number of times with no response. They had no idea what app for me to sign up for using mobile phone and had me try 3 different ones that were not compatible. I'm constantly given the run around and they're telling me I have a early termination fee of $795.00 which is not in any of the forms I signed. These forms state I will be charged a early termination fee. This $795.00 ETF is not listed anywhere. Additionally, subsection 1.16(a) which outlines early termination fee (again no mention of the $795 though)is blank. Again I did not initial 1.16(a) agreeing to any ETF. This is not enforceable for several reasons but the biggest being I didn't sign or initial the contract agreeing to the ETF.I want to close my account immediately with no further fees. I also mailed the equipment back to the same address it was shipped from. They are claiming I will now be charged for the equipment too, which is ridiculous. I want out of this crooked company immediately!

  Business Response

  Date: 05/10/2023

  Hello,

  Thank You **** For Letting Us Know Your Experience With Our Company, Your Account Was Closed On 5-4-2023, you Will not Receive Any Billing As Well As We Are Sending You A Return Call Tag For The 3-In-One Payanywhere Bluetooth Provide, We At Payprotec Apologies For Your Negative Experience.

  Thank You 

      

  Customer Answer

  Date: 05/10/2023

   I am rejecting this response because:
  I already mailed back the Bluetooth phone card reader to the address that was on the package that was unopened on my dime that cost me $13.49

  I want complete relief from liability of this product that I mailed back. And no further action to be taken by PayProtec against me.

  
  

  Business Response

  Date: 05/10/2023

  Hi ****, I understand You Will not Be Charged For The Card Reader.

   

  Customer Answer

  Date: 05/10/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I do not ever want to hear or be contacted by PayProtec again!

  
  

  Thank you.

• Initial Complaint

  Date:01/12/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with this company because they told me they would save me money. They lied to me to make a sale. I am not saving money and have no interest in doing business with them. I called them to close my account 5 different times but I'm constantly given the run around and they're telling me I have to sign forms to do so. These forms state I will be charged a early termination fee. This $1000 ETF is not listed anywhere on my contract. Additionally, subsection 1.16(a) which outlines early termination fee (again no mention of the $1000 though)is blank. Again I did not initial 1.16(a) agreeing to any ETF. This is not enforceable for several reasons but the biggest being I didn't sign or initial the contract agreeing to the ETF.I want to close my account immediately with no further fees. I also mailed the equiptment back to the same address it was shipped from. They are claiming I will now be charged for the equiptment too, which is rediculious. I want out of this shady company immediately.

  Business Response

  Date: 01/12/2023

   Hello, We Apologize For The Misunderstanding, We Have closed The account on Your Behalf, In Regards To the Equipment The ************ Deployed The Terminal As Payprotec Does not Own the Terminal You will Need to contact

  The agent Office On The Equipment. **************

  Customer Answer

  Date: 01/17/2023

   I am rejecting this response because:
  
  I told them I shipped the equipment back to the same address it came from and they told me that they don't own the machines and that I had to call a number that they provided for me. I shouldn't have to do that. I think it's their responsibility. 

  Business Response

  Date: 01/27/2023

  Hello,

  We Spoke With ****** Confirmed with Her That Her Account Is Closed, The Equipment was Received And She Is Not Being Billed. She Wanted To Make Sure, She Is Good To Go.

  Customer Answer

  Date: 01/28/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you.

• Initial Complaint

  Date:08/26/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Beginning 8/6/2022 i got a call from a individual named ******* she claimed she works for our credit card company and we have bein over charged for a month of billing because of compliance forms. after that a individual named *********************** called which he stated this call is being recorded and also claimed that he worked for the same company (our credit card company) i asked numerous times and was met with the same response (yes). after he figured we can get a refund on those over charges *********************** stated that our terminal was way out of date and thats why we arent compliant with pci and thats why we are getting over charged. still under the impression that this is our credit card company we are dealing with i went through the loops to try and get complient with pci. was lied to under false pre-tense and now are getting threatened a $1000 dollar early termination fee. which was never initialed in subsection 1.16(a) just want to return this scammy business terminal back to them and close the account with no termination FEE. Absolute shady business tactics.

  Business Response

  Date: 08/29/2022

   After Investigation On This Account, This Account Has Been Submitted For Closure With Zero Early Termination Fees.

  Customer Answer

  Date: 08/30/2022

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you.