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Business Profile

Colleges and Universities

Purdue Veterinary Teaching Hospital

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/17/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my pony into facility on Saturday evening and they returned my call after evaluation and told me he was in alot of pain in his feet and put pads on them and give him some pain medication. next day I get a call and he got alot worse and told me they had to put him in a higher level of care and it might cost more we were only at a few hundred before and then another call came and they needed my permission to put him down don't understand and I never told them to cremate him and they did 30 lbs of him charges on bill I have no idea what they were for I feel they took advantage of a old ****** they over charged me

    Business Response

    Date: 11/29/2022

    Good afternoon,

    We are writing in response to case ID ********.

    Our hospital administration has completed an internal review of Apollo's case as referenced in ********************** complaint and determined the following:

    When ****** was admitted to our Equine Hospital, he was more gravely ill than he initially appeared to be during his initial intake. Over the course of his treatment, our hospital clinicians & staff kept in contact with **************** and consulted with the veterinarian that had referred the case to us. ****************** was provided updates at each stage of Apollo's rapidly deteriorating condition, appraised of treatment options, and provided their estimated costs. All of these she approved via phone calls to the treating clinician and staff.

    We greatly understand the pain of losing a loved one and are deeply saddened that ******'s outcome was not a positive one. Which is why our hospital administration has contacted ****************** and offered her a good-will write off for a portion of the charges accrued during Apollo's treatment.

    ***************************, M.A.

    He/Him/His
    Director of *** Communications

    INTP

     

    *****************, 625 ******** St, Room 2121, ****************************************

    o: ************

    Customer Answer

    Date: 11/29/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 


    Regards,

    ***************************

     

    i Have agreed to pay 1000,0 for Apollo's care

     

    thank you for your help 

Purdue Veterinary Teaching Hospital is NOT a BBB Accredited Business.

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