Complaints

This profile includes complaints for Muinzer's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Muinzer has 2 locations, listed below.

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  Muinzer

  220 South Street West Lafayette, IN 47906

• 

  Muinzer

  220 South St Ste 201 West Lafayette, IN 47906-3057

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/30/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a college student that lives part time at *******************************************************, a property owned by Muinzer Management. This problem encapsulates myself as well as three others who pay a monthly rent of $510 a month. Under the new lease of Muinzer Management we will have paid $6,120 as of tomorrow as agreed.On July 5th, 2023 I came to visit the apartment to find that there was significant water damage to the unit. Immediately, I called the office of the company and they soon had maintenance workers come to stop the leak that day. On July 13th, I received an email from the company stating that it was caused by an incident in the unit above ours. On July 18th we received an encouraging update where they claimed that "work is being done correctly and completely to avoid any issues in the future." The damage resulted in mold growing and spreading on the walls of our bathroom and kitchen, and inside the refrigerator. From this point we heard nothing, instead we returned nearly weekly throughout the summer to continue taking pictures/videos to document the lack of work being done. The only thing that had changed was a massive dehumidifier was constantly running. This would be fine but as per the lease agreement, we pay for electricity, they did not reach out to inform us of this and did not offer compensation for this constant usage. On August 14th, the four of us reached out again to inquire about the status as we found the apartment still not repaired and the mold worse than ever. Finally, work began on the 16th with an assurance that it would be done on the 18th. As of this moment much of that work is still not done, and parts of the apartment are still not repaired. The company refused to get the mold tested, so we did a swab test on one wall, the results are attached. The area this sample is taken from remains untouched. We have photos, videos, and emails documenting this issue entirely. There is more to this, however I have reached the character limit.