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Business Profile

Auto Repairs

C A R Clinic of Westfield, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/26/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    brought my 2017 **** F150 XLT with ****** miles in for a front and alignment. Right away it was brought back out without an alignment. They explained that the lower ball joints needed replaced at a cost of $729.70. I refrained from having the repair done and consulted two other mechanics about the issue, One of which was ******* ****. Both locations resoundingly reported that there was absolutely nothing wrong with the ball joints. Upon inspection, it was noted that not only was there no movement, but the boots on the ball joints were sealed had no cracks and no dry rot. Out of curiosity, I began to look at car care clinic Westfields reviews. Not surprisingly, I found another review where the EXACT same scenario took place. Its pretty clear that this location is amplifying the cost, and providing unneeded repairs for profit.

    Business Response

    Date: 10/21/2024

    I personally contacted the customer via telephone. He had no interest in talking with me, 

    Business Response

    Date: 10/21/2024

    I personally contacted the customer via telephone. He had no interest in talking with me, 

    Customer Answer

    Date: 10/21/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

    [Provide details of why you are not satisfied with this resolution.]

    Regards,

    *** *******

C A R Clinic of Westfield, Inc. is NOT a BBB Accredited Business.

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