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Business Profile

Garden Center

Urban Farmer, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garden Center.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/24/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 12, 2024, i made an order for Yukon Gold seed potatoes at the company's website. i paid for the order, including shipping charges for shipment of the order to my mailing address, in full that same day via my debit card. The shipping schedule on the company's website for seed potatoes indicates that customers in zones 9 and 10 will have their seed potatoes shipped to them "Mid-September". Today is the September 24, 2024 and i have not received the Yukon Gold seed potatoes that i ordered from the company. i have not received an email message indicating that the Yukon Gold seed potatoes have been shipped to my mailing address. When i login to my account at the company's website, i see no indication that the Yukon Gold seed potatoes have been shipped to my mailing address.

  • Initial Complaint

    Date:06/09/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on line on June 1st. The dollar amount was $113. I received a tracking number on June 2nd.The item was supposed to be delivered in3 to 5 days.I did not receive the item. The tracking number was for Fed Ex. Their system shows a label was created on June 2 but they never received the item.I have called Urban Farmer 3 times and left messages. I have sent their **************** 3 emails using their inquire system. I have never received any replay.

  • Initial Complaint

    Date:06/04/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction was made 4-1-23 for $18 for 25 sweet potato slips. They arrived may 27th totally dried out with barely any viable plant material salvageable. I emailed them immediately and got no response at all. It would be appropriate to get a full refund for the garbage I received but I would at least like other customers to be aware of their practices

Urban Farmer, LLC is NOT a BBB Accredited Business.

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