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Business Profile

Cable Installation

TDS Telecom

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cable Installation.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/23/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After months of communications with call center in attwmpt to cancel my cable services that no longer worked while keeping my internet service active I became impatient when being told I was allset and then receiving $298/monthly bill charge for supposed just internet service. ON March 30th I paid $400 to start a $0 balance and assured that I was only going to be charged for internet service from that day forward. On April 10th my services were suspended for oweing $0 BUT was told that an account from 2016 that owed $600 at an address I have never lived at was now my responsibility to restore services. I attempted to prove myself only living at the address/home I owe since 2011 but have been transfered to multiple "supervisors" that want me to pay these fraudulent charges. On April 18th I recieved an email stating I now how $298 for month of May for services I am unable to use due to disconnection and cost not showing cancelation of the cable service i requested canceled multiple times. I have been targeted my the call center and my account fraudulently manipulated.

TDS Telecom is NOT a BBB Accredited Business.

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