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Business Profile

Vitamins and Supplements

GNC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/22/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered online this morning at 7am. Paid for same day delivery for an extra charge. Was to be delivered by 10pm today. Received GNC email that order was on its way at 10am. Called at 3pm for update on delivery. GNC rep spoke to ***** (WHO DON'T SHIP!) that order would be delivered between 7pm and 8pm. Recvd voicemail from Shipt at 7pm that order was cancelled. It's now 10pm and order not delivered. Total fraud! I would not have ordered from GNC or paid for same day delivery if I had known that they would not deliver on their PROMISE! GNC has charged my credit card without delivery or order. I called at 9:55pm but they're closed, probably because they don't want to deal with customers not receiving the orders they were promised by 10pm! Order # ************.

    Business Response

    Date: 08/17/2023

    Dear (insert customer's name),

    Thank you for contacting us. 
     
    We are sorry to hear you have not received the money for your order. 

    We try to reach you and were not able to get any response, regarding your concern about the refund of order 200016263067, we have already escalated the case to our internal team, and they confirmed that we have already refunded the order you mention to us one for a total of $70.33 and the second one for the shipping of the order $11.99 since 07/24/2023.

    If you need anything else please feel free to reach out to us. If you have any questions regarding the foregoing, please contact: GNC **************** at **************.
     
    Sincerely,
    The GNC **************** Department 

    Customer Answer

    Date: 08/18/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 


    Regards,

    *********************

GNC is NOT a BBB Accredited Business.

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