Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  December 21, 2024 $600 They said they will bring truck to come and move the household goods. Overcharged for their services. Original price agreed upon was $400 but they claimed that they it is an hourly rate. And I ended up paying $600. They claimed we signed an agreement but there's no proof of that. The issue has not been resolved and they are threatening to take it to court.

  

  Business Response

  Date: 12/23/2024

  On 12/17/2024, Hoosier Buddy conducted an in-person quote based on the customers stated needs. The quote was for 3 hours at $135/hr, starting at 11:30 AM, plus a truck fee. Our movers worked until 5:30 PM due to customer-requested additional trips. Despite completing the work, the customer refused to sign the Moving Agreement and underpaid by $270 for two hours of labor. Our quotes are based on customer-provided information and hourly rates. The customers actions caused extended service time, and were pursuing the owed balance per our policies. The provided pictures give a more detailed response.

• Initial Complaint

  Date:10/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  August ******* $815 The business committed to provide to move my parents belongings.They moved my parents belongings and during the move they cracked my parents TV. We provided proof that the TV was not cracked before the move, the model and SKU numbers and what size the TV was they said it will take 30 days to finalize the claim its been well over 30 days and now since I provided proof that they broke it now I cant get them to answer the phone or return my messages.

  

  Business Response

  Date: 10/22/2024

  
  
  I hope this message finds you well. We are responding to the complaint filed by a customer regarding her move on 8/31/2024 with Hoosier Buddy LLC.
  
  Firstly, the customer signed our Acceptance of Delivery Form upon completion of her move, allowing customers to note any damage. The customer did not note any damages when she signed the form, indicating her satisfaction with the move at that time.

  Moreover, she violated key sections of our Moving Agreement, specifically:
  
  1. **Section 4a**: Customer provided an inaccurate inventory list, which resulted in many items being loose and unprepared. Our movers informed her they could not take all items due to these discrepancies, yet she and her family responded with rudeness and berated our staff.
  
  2. **Section 4d**: Customer failed to properly package her items. Despite this, our team went above and beyond to protect her property, including wrapping her unpackaged television.
  
  The customer first reported damages on September 1st around 6pm, more than 24 hours after the move, and provided a photo timestamped August 28th, making it unclear if damage occurred between the dates or during transit.
  Throughout the claims process, she was difficult by refusing to provide clear details and by communicating in a rude and uncooperative manner. While we understand her frustrations, her behavior only complicated our efforts to assist her fairly and effectively.
  
  We apologize for any communication delays, but the customer often contacted us outside of our business hours. We remain committed to serving all clients diligently, even amid high demand.
  
  Given the customers failure to meet her responsibilities under our Moving Agreement and her inaccurate claims, we are unable to offer any compensation for the alleged damages.
  
  We have included a copy of our Moving Agreement and the photos provided by her for your review.
  

  Thank you for your time and understanding.
   

  Customer Answer

  Date: 10/22/2024

   I am rejecting this response because: There are liars first off my parents are elderly and handicapped so they couldnt after the move go around plugging up tvs to see if they were working the TV was working just fine before the move but conveniently after the move the TV has a crack in the screen. Another reason why Im rejecting this claim if they violated the agreement why on October 11, 2024 you told me to give you 1-2 days to research online to determine a fair price and to finalize the resolution so to me that sounds like you are going pay for it. If you had no intention of paying for it then you should have stated that at the beginning when this all happened, but you had me sending in videos, measurements and serial numbers. Another reason why Im rejecting this is because you did not wrap that TV the TV was already properly bubble wrapped and that TV was definitely on your inventory list. And when you did the walk through the day of the move if you saw that everything was not on list why would you agree to continue the move if you knew everything was not going fit but yet you continue on and said that you can complete the job within hour and a half then half way through the job you told my parents that oh yeah by the way you going have to leave half of your household cause everything is not going fit and my parents were moving 2 hours away so yes my parents were upset who in they right minds wouldnt be. And another reason  Im rejecting this is because how was I rude and uncooperative when I provided everything they asked for never made any degrading comments towards them and I can provide proof of every conversation we had 
  
  
  

  

  Business Response

  Date: 10/29/2024

  Hoosier Buddy and its representatives have acted truthfully and professionally throughout this process. While we understand and respect your parents limitations, they signed our Moving Agreement, thereby acknowledging our policies.
  
  Regarding the TV, photos you provided show no visible external damage. The lines on the screen that appear when powered on are often a sign of LCD panel wear rather than damage from transit, which would typically show visible signs. Per the agreement under Client Responsibilities, clients are responsible for securely wrapping, padding, and preparing fragile items. Upon arrival, our movers found the TV unwrapped, loose, and unboxed, so they wrapped it in multiple moving blankets to ensure protection during transit. At the end of the move, your parents signed the release of liability waiver without noting any damages.
  
  For inventory, we understood that only specific items from the garage were to be moved, as confirmed in the walkthrough. As a result, around ***** miscellaneous items that were not on the inventory list were left behind. Our movers moved all items specified on the list, as directed.
  
  Throughout the claims process, we have maintained professionalism, and our records support this. We also requested evidence that the TV was initially bubble wrapped, which was not provided. During our October 11th discussion, we explained that we needed 1-2 days to review information and the agreement to determine a fair resolution, though we made no promise of reimbursement.
  
  We hope this clarifies our stance. Please feel free to reach out through phone with any further questions, since we are limited on here.
  
  Best regards,
  **** *******
  Customer Support
  **********************
  

  Customer Answer

  Date: 10/30/2024

   I am rejecting this response because:
  Like I stated earlier cause Im tired of you all lying saying the tv was not wrapped properly.I maintained my professionalism also and my records support this. How conveniently the wear came as soon as you all moved the TV, and you even stated or you seem to forgot it couldve came from transit and I have proof you said it. And so like you said which you are lying, that you wrapped the TV in blankets like how is wrapping a TV in a blanket securing that the TV wont be broken,things are moving around in that truck anything couldve fell over on that TV and made it *************** did not request  evidence of the TV being bubble wrapped again another lie. Im frustrated with you all lying just so you can get out of paying this is unreal. Then like I said before on October 11, you stated give you all 1-2 days to research the item online to determine a fair price, so why would you research a item if you had no intentions of paying. So since you all dont want to pay I will be filing a small claim.