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Business Profile

Meats

Moody's Butcher Shops, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Moody's Butcher Shops, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Moody's Butcher Shops, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:09/11/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Entire process in the store. I asked for 1.5 pounds of ground beef then .5 pound of ground beef because I have two recipes. I get to counter and it was three pounds total and advised I didnt need that and told him again what I wanted, wait more. He gets back rings it up while hes running it up it says premium ground beef I go back because I know I asked for ground beef. I come back he says you have 10 reward I said but I didnt ask for premium he said its ground beef then I tell him the sign says ground beef and you have another tray says premium. I asked for the ground beef. I said since you messed you the first time fixed it I dont want you to do it again. Advised to listen to the customer wants. Anyway, get to pay and took off the ******************************************************************************** more he said sorry thats what the computer says. At this time Im a very angry customer as this is the third error. As you can clearly tell if you take $14.24 plus $5.03 its $19.27 without tax. I paid a total of $18.85. Can you please help me understand as he wouldnt assist to refund my money for how much I actually owe. Its not rocket science, only can do what computer tells me. What happens if the computer goes down you may need to train on that too. Would love a reply. Thank you. I have a picture of the receipt. Says August 25th at 3:41 pm, ****** checked me out with receipt number zrLC and autho # *****D Ive sent them three emails in total two to the **** store then the zionzvilke store. Ive made numerous attempts but I want my money that should be returned to me as I was over paid.

      Business Response

      Date: 09/26/2024

      *. ***********, Manager **** Moodys Butcher Shop, ************

      Received the BBB notification from Corporate  Tuesday, 09-24-2024.

      Contacted ******* Tuesday, 09-24-2024 via telephone.

      Spoke with her at length.

      Refunded the $18.85 and offered anything else we could do for her now or in the future to let me know personally.

      I also apologized to her telling her I had just received the BBB notification today and had no idea this incident had occurred.

      She was very gracious and thanked me several times for calling her, refunding the money and extending her my help in the future.

      Customer Answer

      Date: 09/28/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 


      Regards,

      ******* Becky *********

    Moody's Butcher Shops, LLC is NOT a BBB Accredited Business.

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