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Business Profile

Bank

Exchange Bank & Trust

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/14/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    October 11, 2022 received a call from the bank saying my debit card was compromised after having the card for 2 weeks.
    Card was replaced in 2 weeks and again received call from bank saying card was compromised again.
    I noticed that money was missing from my account in total $*******. I contacted the bank and filed a report on Oct. 31. Nov. 4 the money was returned as a provisional credit until investigation was complete. Dec. 16th received letter stating investigation was complete and all charges were made with a cash app in my name. I told them that I do not own a cash app. The bank still would not return my money. The bank continues to say I stole my own money and I vehemently deny this accusation. Please assist with this matter. The money needs to be returned to my account.

    Business Response

    Date: 03/22/2023

    As with any debit card dispute, Exchange Bank & Trust handled this situation through our network/card provider.  The investigation found the the transactions in question belonged to the customer.  Thus, the investigation was closed and provisional credit withdrawn.  

    Customer Answer

    Date: 03/23/2023



    Complaint: ********



    I am rejecting this response because:



    Sincerely,



    Kris * *******

Exchange Bank & Trust is NOT a BBB Accredited Business.

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