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Make-A-Fort
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BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

4

Average of 4 Customer Reviews

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Review Details

  • Patricia V

    Date: 03/22/2024

    Patricia V

    Date: 03/22/2024

    We had an issue with UPS non-delivery of 2 Explorer Kits for our grandchildren’s birthdays. We filed a claim and asked Make-a-Fort to file a claim as well. Fortunately, UPS found the package, but our experience with Make-Fort is second to none! They were responsive, communicative during the entire stressful situation, and we wish every company showed the care and consideration for customers that they do. You will not be disappointed by customer services if you choose to order from them!

    Make-A-Fort

    Date: 04/04/2024

    Thank you so much for the kind words and thank you again for choosing Make-A-Fort for your grandchildren's birthdays!

  • Patricia V

    Date: 03/21/2024

    Sent 2 Explorer Kits to our grandchildren for their birthdays. There was a glitch with delivery on the part of UPS. I contacted customer service at Make-a-Fort, and they were extremely responsive and helpful. The issue was resolved quite satisfactorily, and I am sure the children will have hours of fun with their kits! It was comforting to know customer service was so quick to respond to my concerns.

  • Mitchell M

    Date: 03/20/2024

    Mitchell M

    Date: 03/20/2024

    While the product itself was not a fit for my three "very active" grandsons, the company's customer service and actions above and beyond the norm are exemplary which, to me, speaks volumes about a company, its products, its desires to "do the right thing". The products are great and precisely as advertised, but more suitable for a younger age group than mine. An unexpected policy exception was made in my case and I will be donating the two kits to my church where I can guarantee they will be much used and much loved. Although I was planning to donate them to my church anyway, the suggestion was made by the company which also helped me understand what I believe to be a philosophy that seems to be long forgotten - one of concern for your fellow man and not placing profits about reputation and integrity. Biblical principles I like in companies I do business with... I would recommend Make-A-Fort highly!

    Make-A-Fort

    Date: 03/22/2024

    Thank you for the kind review and comments about our business. It means a lot to our team to hear feedback from customers like this and goes a long way for family-owned, made in the USA companies like ours. Much appreciated!

  • Erika B

    Date: 02/16/2024

    Erika B

    Date: 02/16/2024

    Their product is cheap for the money and it sucks. Not worth it. And they don't have an option to review on the website, so surprise surprise, there aren't many bad ones. This was a complete waste of money.

    Make-A-Fort

    Date: 03/05/2024

    Hello,
    Thank you for taking the time to share your feedback. We are truly sorry to hear that our product did not meet your expectations. At Make-A-Fort, we are committed to delivering high-quality products and an exceptional customer experience, and we regret that we missed the mark in your case.
    We want to clarify that we hadn't received any prior communication from you regarding your dissatisfaction before seeing your review. Upon noticing your feedback, we promptly issued a full refund and attempted to reach out to you via email to better understand and address your concerns. We regret that we have not yet received a response, but we remain open to hearing from you to resolve any outstanding issues.
    Regarding the reviews on our website, we send review requests via email to our customers post-purchase to ensure authenticity. We value honesty and transparency, and all customer experiences, good or bad, are important to us. While we are proud to have served over 100,000 families who have expressed their love for our products, we understand that every customer's experience is unique, and we are dedicated to ensuring satisfaction for each individual.
    As a small, family-owned business, every piece of feedback is crucial to our growth and improvement. Our products are proudly made in the USA, and we strive to exceed our customers' expectations. We take your experience seriously and will use it as an opportunity to improve.
    If you are willing to discuss this further, we would greatly appreciate the opportunity to speak with you. Please feel free to respond to us via email at your earliest convenience. Your satisfaction is our priority, and we hope to have the chance to regain your trust.
    Jake W*******
    President
    Make-A-Fort

Make-A-Fort is BBB Accredited.

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