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Business Profile

Handyman

American Sons, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/30/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Work not completed - Punch List

    The tub does not hold water Needs to be fixed
    The handle that turns water off and on pulls away from the wall - and you have a charge to fix

    My disappointments.
    The bathroom - was horribly painted and done- -Even the paint was not cut in around the ceiling around tub. Pictures attached of your work
    If the paint did not match then that should been addressed and decision would have been made to paint the whole bathroom with an additional charge, but nothing was mentioned, and just told the bathroom was completed and looked amazing
    The fact that you had no consideration of my house, the fact that you did not clean up any of the mud, caulk, in the tub that I just spent 1200.00 on. This is common practice for a contractor to clean up after work is completed
    I agreed to put trash to the curb so you did to have to haul away - I told you no construction material but you still left some for me to get rid of.
    Clean the garage after your work
    The mortrar mess in the street and drive way was not cleaned up and I will have to clean up. my neighbors should not have this washed down in front of their house,
    The fact that you sanded the walls in the bathroom and took no precautions on preventing dust within the house.
    No consideration of walking through the house with dust not wiping feet or respecting my house.
    The fact that you brought kids to a job site, and let them free roam through my house. Made me feel uncomfortable in my own house.

    Downstairs,
    The carpet was not completely stretched back under the baseboard as quoted sill area on the east wall that is not done.
    The plug was not put back on

American Sons, LLC is NOT a BBB Accredited Business.

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