Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6/27/24: I purchased baby bedding.This was custom baby bedding along with a car seat tent, so I knew there was going to be a wait time - which I agreed to. It showed an estimated ship date of 8/27/24. I agreed to it. No problem.
  8/27/24 comes and goes with no update. I go in the hospital 8/29/24 and after coming home decide to reach out to them about my order and was told it would ship out.. weeks go by and I finally receive PART of my order on 10/3/24 with a paper showing the remainder will ship separate.
  I decide to reach out about the remainder of my order and was told ‘ it’s in shipping it will ship out this week ‘ between then and now that’s the answer I have been given.. ‘ it’s in shipping and will ship out this week ‘
  1/6/2025 I reached out to get an update and stated that I have been more than patient and understanding and I want the remainder of my order. I also stated I would file a dispute through my bank if this isn’t resolved. I was then called a thief because ‘ I would rather steal than wait for the remainder of my items ‘ (mind you I have waited a very generous amount of time!) and also told they were closing my account and transferring it to the fraud department. After explaining to them I am not stealing, I would only file a dispute as a last resort and that I just want the rest of my order they replied with ‘ luckily for me their roads are closed from the ice ‘ whatever that means?
  I have filed a dispute with Shopify and even stated to them I want either the remainder of my order, a partial refund or a full refund and I will send what I have received back.
  Had I known this was going to be the outcome I would have looked elsewhere for baby bedding. The communication and the way they respond to customers is ridiculous.. they were very nice and responsive until they got my money. also.. if anyone is stealing it’s them.. they have my money and I only have PART of my order!
  1/19/25: still have not received anything or had any communication.

  Business Response

  Date: 01/21/2025

  All items have shipped.  And there seems no refunds for custom made bedding.

  USPS • ******************************

   

• Initial Complaint

  Date:01/13/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Requesting a refund for 2 orders placed by myself and my daughter over a year ago. They are accusing me of being a scammer, being manipulated, and committing fraud. I have emails and order numbers, but they don’t care.

  Business Response

  Date: 01/14/2025

  This person is crazy.  She was asked yesterday for her PayPal email so she could be refunded for her order.  She said she didn't want a refund!  Then she lied and said she placed 2 orders then trying to get $495 back. She will be refunded for only 1 order she placed.  And it is even more crazy that you guys allow wack jobs to manipulate and come at companies like this.

  This will not be entertained any further.  You guys can babysit her, we are getting her out of our hair.  

  Customer Answer

  Date: 01/14/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* *********

• Initial Complaint

  Date:07/20/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a crib set from the business on May 18. I contacted the business several times to inquire when my purchase would be shipped. Every time I check the website it would say still in production they kept telling me they were shipping time was 6 to 8 weeks from the time it was purchased. I continue to email and find out where my purchase was and was told it would be shipped the next week when I inquired why it was not shipped, because on the website, it said it was still in production The only response I got was your order was canceled I have since contacted them several times asking them what that means am I getting a full refund? If so, when can I expect that and have received no response. I have not received the refund in my account, so I do not know their intentions, I need help to recover my money which was over $200

  Customer Answer

  Date: 07/20/2023

  The company sent me my refund. I wanted to let you know. I just received it. I am not sure if you will hear from them or not. I would still like a complaint against them to be reported, since it took this action for something to happen and I think it is important for other consumers to know. 

• Initial Complaint

  Date:07/17/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered the bedding on May 21st. I was told 6-8 weeks. Well last week I contacted them about a refund and was told it would ship last week. Well here again it has not shipped so I contacted them again and she says next week. I feel like this is a scam. I paid $145 and she tells me it’s a 25% restocking fee which was fine but then I was told the remainder would be put in for a store credit. What makes her think people ever want to shop there? So I guess she got all my money and is gonna keep it and me never get the product. They should be shut down because after reading the reviews, she does this to everyone and gets away with it.

  Business Response

  Date: 07/17/2023

  DBC is a business.  Yes, all items are made to order for each customer after they purchase.   DBC relocated to another state outside of this bbb branch.  This information has been provided on the website, DBC Facebook page, and on newsletters informing customers that DBC Headquarters was relocating. 

  Whoever this individual is since that was not provided, she can read the store policy in the Shipping Policy page.  Yes. There are no refunds or returns.  There is a 25% restocking fee and the remaining is issued as a store credit if they choose to cancel.  As all items are made to order.   This is not China import mart like this country is use to.

  Reading policies is important.   All customers receive their order.  

  Business Response

  Date: 07/17/2023

  Since we were not provided with the information prior to having repsond.  Customer service did find the conversation they had with this female.  This order was not for her.  This is a desperation of money.  Since the order is jot for her, she will end up filing a chargeback.  

  Yes, actual customer reviews are on Google.  *** ** **** *** *** **********

   

  Customer Answer

  Date: 07/17/2023

   
  
  Complaint: 20326688
  
  
  
  I am rejecting this response because:

  I have all the emails from this company where I constantly asked where my product was and she was paid all her money up front. It was past the 8 weeks to ship as stated in her policy. She should not be allowed to keep scamming people as such. All the reviews on this business should tell everyone something. She gets caught and tries to bully herself out of trouble. Not professional and the upmost scam.
  
  
  
  Sincerely,
  
  
  
  Kayla Blanchard

  Business Response

  Date: 07/17/2023

  This order was canceled and refunded.  This female was harassing the customer service manager, and he did go ahead and block her in the system.  Any further messages will be blocked on here as well.  **** ***** *** ********* ******* *** ********* ***********

  Business Response

  Date: 07/20/2023

  This person is off.  The order was canceled and refunded.  She received the email on July 17th.  No further communication will be had with this "person".

• Initial Complaint

  Date:01/22/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a crib bedding set from this company when I received the bedding I tried the sheet on my baby's crib mattress and it was way to small. I immediately contacted the seller about the sheet being to small. They were extremely defensive off the bat accused me of not having a crib mattress and accused me of washing the sheet. Im not sure about anyone else but I've never had a sheet that I couldn't wash and there are no labels stating not to wash the sheet that goes on the mattress. Then whoever was messaging me started calling me a fraud and defrading me. I've NEVER had anyone in customer service speak to me or accuse me like that. I just had to laugh bc it was so hostile. This is my 2nd crib set and my 3rd purchase all together and I can guarantee it will be my last. I seriously hope this company treats there employees better than they treat there customers, but anyone thinking to purchase from them I'd definitely go somewhere else. i wish i would of seen thenumerous complaints listed on this site before I gave them my money.

  Business Response

  Date: 01/23/2023

  *********** ***********
  
  This person shrunk the sheet, she was told how to get the fibers to relax from it being dried with heat. You can read all the messages. As you can clearly see the hostile person calling DBC a "crack" business. When she is the one that damaged the product.
  *** **************** **************************

  Customer Answer

  Date: 01/24/2023

  The sheet was never laundered the company accused me of washing the sheet. However there are no labels stating not to wash the sheet. They are accusing me of washing the sheet and shrinking it.

  Business Response

  Date: 01/25/2023

  Person provided pictures showing the sheet had been washed and dried in a dryer. She was also told how to relax the fibers of the sheet since it was shrunk.
  

  Customer Answer

  Date: 01/25/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  
  This person is ****** the sheet was taken out of the mail and tried on the mattress it is clearly not made correctly if you look at the seams. She was sent a picture of the sheet rolling my crib mattress up like a taco bc its not the right size. It was never washed never dried and not sure how you can look at a picture and accuse someone unless you can not stand behind the products that you sell. Again the sheet was NEVER washed it was taken from the mail and tried on, they just don't want to take responsibility for selling something that doesn't fit