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Business Profile

Heating and Air Conditioning

Hathaway Heating & Cooling

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/05/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    As part of a contract for purchasing a house, seller hired Hathaway to service the HVAC and make any needed repairs/replacements. Shortly after move in, I noticed A/C not keeping up. Noticed the outdoor unit had not been cleaned, filter had not been changed, and holes in ductwork. I reached out to my warranty company and had them inspect it, they noticed that service stated in the invoice, wasn’t actually completed and a couple parts needed replacement. ** *** also stated they would recommend simply replacing the whole system due to age. ***** ******* said they provided the invoice (#9) showing Hathaway Heating and cooling “performed work” on the unit and signed off on it. Garret with Hathaway stated he did not recall the invoice in question from 6/23 and also mentioned nor has he provided service on the house since winter last year. The only service completed on the date of invoice was related to A-Coil Condensation. Can’t get Hathaway to provide proof of HVAC Certification, proof of service in winter, or proper invoice from condensation assessment. Won’t respond to multiple texts, calls, and voice messages left over the past few weeks.

Hathaway Heating & Cooling is NOT a BBB Accredited Business.

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