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Business Profile

Merchandise Warehouse

Smart Warehousing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Merchandise Warehouse.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/10/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Case CASE***** - "electric spa model wsl 17621us"

    About 11 months ago I ordered a replacement motor for my out door spa.

    "$209.99 and you can pay this directly at the link below:

    ****************************************** ** was said to have a one year warranty, when it arrived it turned on but did not filter or heat. I contacted them multiple times for help and have received no responce.

  • Initial Complaint

    Date:05/30/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am extremely dissatisfied with the service provided by Smart Warehousing. Our experience with this company has been nothing short of a nightmare. Firstly, they incorrectly billed us for FedEx charges, and despite numerous support tickets we submitted, they consistently avoided addressing our concerns. This blatant disregard for customer service is unacceptable.

    When we decided to hold back a small portion of the bill due to these unresolved issues, Smart Warehousing's response was to pause our account. This move essentially held our business hostage, even though we had paid all other invoices in full. Such punitive actions are not only unprofessional but also indicative of a company that does not value its customers.

    Furthermore, when we sought to resolve the errant FedEx billing charges, Smart Warehousing added insult to injury by stating they would have to charge us for pulling the past detailed invoice information. This is an absurd and exploitative practice that highlights their lack of customer-centricity.

    Moreover, they lost some of our goods and offered a meager 0.7% credit of the value of the lost items. This paltry compensation is an insult, adding financial injury to the frustration we were already experiencing.

    Attempts to resolve these issues with their customer support were futile. Their representatives would make promises to resolve our problems but would never follow through. This pattern of delay, avoidance, and obfuscation appeared to be a clear strategy to exhaust us into submission.

    In summary, avoid using Smart Warehousing at all costs. Their lack of integrity, poor customer service, and unprofessional practices will only lead to regret. Save yourself the trouble and find a more reliable 3PL partner.

Smart Warehousing is NOT a BBB Accredited Business.

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