Complaints
This profile includes complaints for Global Freight Transit, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 1 complaint closed in the last 12 months.
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Initial Complaint
Date:08/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We book a load with this company on 7/2/24. The load picked up in Carrollton, Tx and delivered to Beaumont, Tx on 7/3/24 for the agreed amount of $800.00. The rate confirmation also said that our driver must except their tracking app and if we didn’t we would be deducted $150.00 We indeed accept their tracking app and it was verified by the broker that driver was tracking on his end. One month later we received payment and it was $150.00 short. I immediately called broker and said he didn’t know why that happened. He also sent me screenshots of his computer showing everything was track on his end. I ask for his supervisor email and accounting department email. He sent information and ask if I could keep him out of this… I emailed both and got a response back from a ***** ******** in accounting. First she app was never downloaded, then she said driver was not tracked 100%. I explained to her that once we download app and hit tracking we’re not responsible for what happens in between. It’s not our app and it’s not our network. Driver’s will hit dead spots while traveling on the road. This is a new scam that brokers are doing. They will say you only tracked 99% of the time so we are dedicating from our agreed amount.
Business Response
Date: 08/20/2024
This is *****, Accounting M***ger for Global Frieght Transit. This carrier did not track this load 100% per our rate confirmation we require full tracking to delivery. I have provided our rate confirmation which shows on multiple pages we require tracking or we will deduct $150 from the original rate to the carrier. The carrier did not follow instructions per our rate confirmation and we have every legal right to deduct them for going against our contract. The tracking was interrupted for more than 8 hours and the driver was sent notifications, text and pings to the system to warn to turn tracking back on. I had no correspondence with this carrier personally until they emailed me directly stating they were going to report us. I have provided copies of that email thread in this response as I tried to handle the situation and offer my assistance in rectifying the issue. The carrier was warned multiple times to contact our tracking m***ger ***, as she is the only personel that can handle the tracking. The carrier refused to contact *** and did not take the proper steps to get this issue resolved. We tried to resolve this matter and could researched further but the carrier refused my assistance along with ***'s assistance and decided to report us instead. We require tracking on every load to ensure safety and proper on-time delivery of the freight. Our customers need to know where the freight is at all times and if there are interuptions then we contact them and the driver to warn charging for tracking. Please see the attachments I have provided showing we took every necessary step in helping this carrier with the tracking issue.I have also asked the carrier to reach out to me personally and still offered my asssitance in helping get this issue resolved. The carrier has not responded to any further emails or calls regarding this matter.
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