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Business Profile

Animal Removal

Scotts Man vs Wild LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Animal Removal.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Complaint type

  • Initial Complaint

    Date:07/15/2022

    Type:Service or Repair Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/2021 Scott ***** came to our home and put tubes outside our home so the bats would fly out & not be able to get back in. On 9/27/2021 he removed the tubes and I sent him a check for $**** with a 2 year guarantee. On 10/6/2021 I reported to him we had a bat in our house. He replied saying he would "figure it out" & come the first of the week. Didn't come due having to work at his restaurant. Texted me on 10/18/2021 saying he would be there Monday. It rained so he didn't come due to the lift damaging our yard. I texted him on 11/4/2021 asking if it was too cold for bats to be out. He agreed & told me he would resolve the problem in the Spring & assured me he wanted us to be "100% satisfied". On 2/21/22 I texted Scott & told him we had another bat. He replied "sorry to hear that. Looks like after this week things should warm up & I can get back to doing Bat work." On 3/2/22 I texted Scott telling him I could hear bats in our walls. He reassured me the warm weather caused more activity & the forecast was to get colder. "I will resolve the issue." On 3/16/22 I texted him if he had any plans to come. He replied "I understand. I'm trying to get the lift lined up." On 4/11/22 I texted him " Any plans on coming this way?" Replied "hasn't done any bat work yet. You will be the 1st house I work on." On 5/19/22 I texted asking if he was coming soon. Replied "still the 1st job I will be working on. I will let you know a couple days before." On 6/22/22 I texted "wondering when you will be coming our way." Scott texted back "I will get there soon". On 6/27/22 I texted definitely signs we still have bats. Scott replied "Ok. I will figure it out." On 7/4/22 I texted Scott " since it's been 9 months & you haven't came back & we still have bats, I'm requesting you refund my $****. No reply from Scott. On 7/9/22 I tried to call Scott but he didn't answer. I left him a message stating we had another bat in the house on 7/8/22 & please get back to me. No response.

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