Reviews

This profile includes reviews for Golden Plains Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Golden Plains Credit Union has 14 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Golden Plains Credit Union

  1714 E Kansas Ave Garden City, KS 67846-6235

• 

  Golden Plains Credit Union

  120 West 1st St Ellsworth, KS 67439

• 

  Golden Plains Credit Union

  400 Highway 212 Quinter, KS 67752-9522

• 

  Golden Plains Credit Union

  21 Medical Dr Liberal, KS 67901-5205

• 

  Golden Plains Credit Union

  9555 E Corporate Hills Dr Wichita, KS 67207-1324

Review Details

• Review fromDaniel R

  Date: 06/18/2024

  5 stars

  Daniel R

  Date: 06/18/2024

  Had one of the most pleasant experiences ever in dealing with a credit union over the phone. The employee that helped me was named Janai and she could not have been more pleasant, knowledgeable, fast or efficient! She needs to be promoted immediately.

  Golden Plains Credit Union

  Date: 06/20/2024

  It is wonderful to hear your interaction with our team member was positive. We strive to provide quality and professional service to all members with every interaction. Thank you for your membership and for taking the time to share your great experience!

• Review fromMartha R

  Date: 05/02/2023

  2 stars

  Martha R

  Date: 05/02/2023

  I think your credit card department is totally no good. I ordered something in Nov 2022 for $**.00. I got a fraud alert call from Visa stating it was a scam. The lady told me she would stop my card from getting charged any more. That I needed to call Golden Plains to request a new card. It took almost a month to get a new card. By that time, I had a bill with in excess of $*** charges. I did not get the merchandise and what did come, I wrote, Return to Sender. I have called both your local person and the visa number and and am still being charged for all of the merchandise and did not get any of it. Visa refers me back to GPCU every time and nothing is done there. Never have I had a problem with any other credit card like this and others tell me they don't have this kind of a mess with their cards. Very upset with it, and I assure you, will never use the credit card again.

  Golden Plains Credit Union

  Date: 05/03/2023

  I apologize for the trouble our member has had with charges on her credit card account. While we wish these types of issues could be quickly resolved, they do on occasion take longer than we would all like.
  On 11-26-22 our fraud department called our member regarding a transaction trying to post to her credit card account. The member could not be reached, so a temporary block was placed on the card. The member returned the call to our fraud department that same day and verified the charges were authorized. Our fraud department then removed the temporary block from the account.
  On 11-28-22 our local call center received a call from our member stating there was fraud on the account. The card was blocked and a new card was ordered. In addition, paperwork was provided to the member to begin the fraudulent dispute process. Member completed the forms and sent them back. The fraud dispute process was then initiated, however because the member stated on the documentation that she had placed the order for the merchandise, the fraudulent dispute was rejected, because the member actively participated in the purchase of the merchandise.
  Our member is absolutely correct, that the new credit card took over a month to reach her. Starting in October, there were delays on plastic card production which affected financial institutions across the country. GPCU was unfortunately one of those affected financial institutions and our cards were taking anywhere from 4 to 8 weeks to reach our members. As much as we did not like the delays, there was nothing we could do to speed up the process, as the issue was outside of our control. The new card was shipped to our member on 01-02-23, which was over 1 month from when the card was ordered. Fortunately, card production is back on track and plastic cards are once again reaching our members in 7 to 10 business days. I am sorry our member had to wait so long for her new card, as that is normally not the case.
  Once we were notified the dispute could not be filed as fraud, we proceeded to dispute the charges with the merchant. Based on our notes, the member said she placed an order for merchandise in the amount of $**. The merchant however charged the member $***.** and $***.** both on 11-26-22. Our member told us during one of our communications with her that she had received the merchandise but had returned it to the merchant. To our knowledge, there have been no further charges from this merchant. On 02-02-23, the merchant credited our member $**.**. On 02-20-23, the merchant credited our member another $***.**. So far, they have credited the member $***.** of the original charges made on 11-26-22. The remaining $***.** have not been credited by the merchant, however this is still an ongoing investigation. The merchant is currently within their investigation window and will respond to the dispute within their allotted time frame. Once a response is received regarding the final $***.** which has not been refunded, GPCU will know how to proceed with the dispute. In the meantime, we must wait on the investigation window to expire.
  Again, I apologize for the trouble and inconveniences our member has experienced. We realize it can be a frustrating process due to the amount of time it takes for disputes to be resolved. This is an active dispute case and we (just like our member) hope it is resolved soon.