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Business Profile

Water Purification Equipment

Dooley's Water & Energy Solutions, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Water Purification Equipment.

Complaints

This profile includes complaints for Dooley's Water & Energy Solutions, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Dooley's Water & Energy Solutions, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:01/04/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had inquired for more information from Dooley's Water Energy Solutions at a Kansas State Fair vendor booth in Sept 2024. On Dec 16, 2024 around 11am, a male representative from Dooley's Water Energy Solutions came to my house to conduct water testing. I had injured my back a few days earlier and had to make an emergency appointment with my doctor on the morning of Dec 16, so I was not home when the representative arrived. My wife was home working and was in a business meeting. She apologized and told the representative that I was unable to meet with him because I had injured my back and was in a doctor appointment. My wife asked the representative what he needed to do while he was there. He said in a sarcastic tone that typically he would pull water samples from inside the home and sit down with the homeowner to discuss options. My wife told him she wasn't able to meet with him either because she was working and currently was in an online meeting. The representative became belligerent and raised his voice at my wife. He said it was our fault for not contacting his business that we couldn't keep the appointment. He said he had driven over 2 hours to get to our house. It's important to note, that I never received a reminder phone call about this appointment that was set up in Sept 2024. My wife asked him if it was company protocol to not have a courtesy call reminder about appointments. She said it would make sense to call in case something out of our control happens, like this case. The representative yelled "Oh so it's my fault you can't keep the appointment. No, it is your husband's fault". "If I leave here today I'm not coming back". My wife told him "That's fine, you don't have to come back, you can leave if you want". The representative then got back into his vehicle and left the premises. On Jan 2, 2025 I received an invoice in the mail from Dooley's claiming that I had a missed appointment, trip fee, and 10% fee, for a total of $302.50.

    Dooley's Water & Energy Solutions, Inc. is NOT a BBB Accredited Business.

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