We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Fireplaces

Rocky Mountain Fireplaces, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fireplaces.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/02/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had an ****** ****** ******** ******* Fireplace installed by ***** with Rocky Mountain Fireplaces about a year ago (Late Dec 2021). I contacted ***** about a light bulb that had burned out, and a blower fan that was making a grinding noise in mid December of 2022. Her guys came out at the end of December and confirmed both issues. They said they would file the claims, and perform the necessary work to install the new light, and they were waiting to hear back about the blower (the noise is obnoxious, I don't see how it wouldn't be covered).

    Unfortunately, I have not heard anything from ***** or anyone at RMF since that visit. It is now February 2nd, 2023. I have tried to contact ***** on at least 5 different occasions (spaced out weeks apart) and have not heard back. I have tried her cell phone (text and call [no answer left messages]), the phone number for her office listed on her website ( no answer, I left a message]), her email address, and even tried using the request consultation function on her website. I am not sure why she is not getting back to us. I want to give her the benefit of the doubt but regardless, I would like to move this process along, and get the necessary repairs to the fireplace.

    Business Response

    Date: 02/03/2023

    ******* ******* is the point of contact until further notice. The parts for the fireplace have been ordered and the consumer will be notified upon their arrival to be installed. The business has given the consumer new contact information to reach the business.

Rocky Mountain Fireplaces, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.