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Business Profile

Auto Repairs

Chuck's Autoworks

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/02/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to an automotive repair store yesterday which was the first of July fired to go in there was having trouble with my phone tried calling the business three times couldn't get no ring back no answers tried texting got a text back saying that I was not on a network for my phone carrier so I go in to explain what was going on my mom's radiator fan is having problems show up to ask about it got told I was being rude when I went to apologize and explain that my phone was Messing up he wouldn't even let me get the word my out before you said I was not sorry and I was being able to get the hell out of the store knowing that I found out the guy and I'm kind of glad I didn't take my mom's vehicle to him cuz I also found out the dude likes to will not let any customers bring a car part up to him to put on their car he insists on paying for it so that he can buy the most expensive part and charges customers even more money in other words he's trying to overcharge people the name of the place is Chuck's Automotive on South Washington Street Great Bend Kansas I think the dude needs to lose his license honestly because I also told him that I was going to go on Facebook and let my friends and family know of the experience he told me he was going to see me for criminal damages and have me a residence on in prison for expressing my freedom of speech and exercising my right to freedom of expression.

    Business Response

    Date: 07/29/2024

    If this is the consumer I think it is, he wanted me to do fraudulent work.  I'm not willing to do that.

    Customer Answer

    Date: 08/07/2024



    Complaint: ********



    I am rejecting this response because:I was getting an estimate for my mother's car. It needed a radiator fan. I wanted to ask if we needed to obtain the part prior to setting an appointment. My phone was malfunctioning and I didn't think that it had dialed. I couldn't hear the ringing. Apparently, he didn't need our business.



    Sincerely,



    ****** ********

    Business Response

    Date: 08/10/2024

    Complainant came in my shop a couple days earlier and stated he wanted work done on his mothers car. I stated that I wasn't taking anything on at the time as per having surgery and I also had a fractured leg. He wanted a quote and told him I charge $75 dollars to stop write a quote and then if you decide to have my shop do the work I apply to the bill. Complainant left. Couple days later I was on the phone talking to a trucking company diagnosing a semi when I get three phone calls within 4 minutes. Then the person texts me. Next thing I know this person shows up at my shop demanding to my wife in the lobby to speak to me. My wife came and got me and I hung up from my call I was on and see what is going on. I stated are you the person calling me and texting me. He stated yes I need a quote. I told him to leave that I wasn't interested in working on anything of his. He turned around to leaving cussing and yelling. Like I would want to put up with any more issues with this person. He thinks just because he shows up that I have to meet his demand. I don't put up with this kind of people. And no I don't have customers get their own parts as rule of thumb it takes longer to install the parts when the customer gets the wrong parts. And yes I mark my parts up like any other shop does. His insulting comments are just ignorant and refuse to even fall into this behavior. Maybe this person should learn business before slandering someone. As for me not answering I just had brain surgery and just now got your email. I spoke with a lady from the BBB and then I never got the email till now. And the last time I check it is my right to refuse to work on someone's vehicle. Especially when they are a bold face liar. And I can't lose my license for doing proper business. If this is all you need I'm going back to work as this whole issue is just pathetic of an individual throwing a temper tantrum. Like I said in my other message I sent to you writing out his text message as your upload couldn't handle that large of a file. This is his idea of freedom of speech cussing me out. 

Chuck's Autoworks is NOT a BBB Accredited Business.

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