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Business Profile

Home Improvement

DW Home Improvement LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Improvement.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/04/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    DH Home Improvement LLC (Hays, KS) got paid half the amount for a shower job that never happened. I paid three checks to ****** of $1100 each. After 16 months I requested the money back. I also never signed any contract for this job (which is strange and unprofessional). The first payment was made May 2023. ** ****** said he would pay me back but has not. I am limited to what I can do, as I cannot even be represented by an attorney for a small claim. I want a full refund of a job that never happened. That job has not been done and I had to cancel it as I need the money for other payments I have now. I have only one salary to pay my bills. I have emails between ****** and me explaining the payments I made, the job to be done, and the request for refund, which he was supposed to make. He initially agreed to pay me back, but I have not received any money from him.
    To have to wait for more than a year to get a job done when you have paid half the amount of the job is unacceptable. After 16 months, I decided to cancel the job. I would like a refund.
    ***

DW Home Improvement LLC is NOT a BBB Accredited Business.

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