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Business Profile

Radiology

Radiology Associates Of Hays, PA

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Radiology Associates Of Hays, PA's headquarters and its corporate-owned locations. To view all corporate locations, see

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Radiology Associates Of Hays, PA has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:12/07/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid a $*** bill to keep it from going into collections while insurance information was being corrected due to just starting with medicare. Medicare settled and paid claim May 23, 2022. Have contacted Radiology Associates of Hays billing dept 10 times in the last 6 months, still have not received refund of $*** even though they show it should be refunded. All I get is a runaround, check was mailed, second replacement check mailed October 18th 2022, strange the postal service only loses the mail they send. As of Dec 7, 2022, still no check and no real answer after contacting them today

      Business Response

      Date: 01/06/2023

      Business Response /* (1000, 5, 2022/12/08) */
      Contact Name and Title: Susan *****, Senior VP
      Contact Phone: **********
      Contact Email: *****************
      Let's begin this response with me introducing myself. My name is Susan ***** and I am a Sr VP for the billing company and my email is *****************. I am responsible for Radiology Associates of Hays billing integrity. I have reviewed your account and I can see the transactions and it appears that all went as it should but now we know that you did not receive the re-sent refund of $***. We need to verify that we have your correct address - would it be possible for you to email me the address the check should be sent to? We have a staff member who can and will follow this until you have your refund and I am letting her know about all this. I have been told that she has the flu but she is trying to work a few hours a day and I will ask her to give this top priority. $*** is a lot of money and I am very sorry that this has happened this way. Ideally you would communicate directly with me until we have this resolved which should be very soon.


      Consumer Response /* (2000, 7, 2022/12/14) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      company called 12/9/22, said they mailed to wrong address, and that they would resend refund to correct address, received refund check on 12/14/22. problem resolved as requested

    Radiology Associates Of Hays, PA is NOT a BBB Accredited Business.

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