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Business Profile

Towing Company

Simmons Towing & Auto Repair

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/19/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my car to them with a specific problem that needed repaired. I'm advised they got a code to pull with the diagnostic tool and that they narrowed the issue down to one of two things; an oil pressure sensor (approx $300) or timing chain (closer to $2k). I was advised they were certain it was timing due to a rattle heard when pulling into the shop. I advised there's also a rattle due to my hubcaps being lose, however, was advised shop attendant was going through the exact same issue at the time and they were adamant it was the timing. I opted to go with the cheaper option first; the sensor. I was told if that didn't fix it, it was definitely the timing then and that it was definitely one of the two issues. The sensor didn't fix it and since I was reassured the timing would fix it, I chose to allow the repair. I paid $2024 when picking the vehicle up, however, when leaving noticed the issue wasn't repaired. When that didn't fix it, I was told it would probably take time for the car to "relearn" itself and begin working correctly again. I immediately chose to take it back as I need a car for work. I was advised by mechanics it could be something else that would cost more, however, once they began looking, they determined it was a faulty part they had just put on. They changed the part and returned it to me, however, it STILL wasn't running correctly. They next opted to flush the engine, which also didn't fix it. After them having my car for almost a month total between August and Sept and paying them $2024, I was told they couldn't locate the issue and I would have to take it to the dealership for further diagnostic/repair. I was not provided any type of reimbursement even though I had paid them for a specific symptom/repair. I need a running car for work and to transport my child back and forth to Children's Mercy for specialist appointments.

    Business Response

    Date: 10/14/2024

    Here is some documentation and statements. Customer agreed to work being done. We did not require signature from any customer to proceed with work, just verbal authorization. New rules are in effect. Customer was advised after countless hours trying to find the issue, that it was possibly in the vehicles computer and it would need to go to the dealership to verify that as we are a small shop and do not have dealership programming abilities. We wanted nothing more than to solve the issue for the customer!

Simmons Towing & Auto Repair is NOT a BBB Accredited Business.

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