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Business Profile

Cable Contractors

Giant Communications
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Giant Communications's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:12/20/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They are my cable company. Their service has been terrible for the last 4 months. Stations drop, voices are distorted, for the last 2 days out of about 80 channels I am suppose to get I can only get about 10. I have called many times. It is an apartment complex I live in and the complex management has called them and nothing has been done to correct the problem. They have said they have ordered converter boxes 2 months ago but nothing has been done yet.

      Business Response

      Date: 01/19/2023

      Business Response /* (1000, 9, 2023/01/06) */
      We are experiencing current and intermittent signal issues this week with a series of channels associated with ************, ******, *** / ****** / **** and related feeds. The severe weather in ******* on Wednesday impacted one of the dishes that evening we're experiencing issues generally associated with ****** and ****** feeds. Accordingly, that dish required repair and repositioning. This dish has multiple feeds and some of the other content feeds are being affected this evening as our crews are currently working on calibrating and repositioning this dish. The crews are making good progress and expect to have the channels / signals resolved and progressively coming back online today.

      New cable boxes were provided to the residents on 12/29 to help with other video quality issues. Customer did let us know that the new boxes have helped out a little but still experiencing issues. Upon showing up to customers apartment we found both HDMI and COAX cables had been chewed on by his cat. Replaced cable box, COAX cable and HDMI cable while on site. Customer then was able to show us what was happening with the distorted picture quality a call was made to our technical office to reset a piece of equipment and the picture quality came back. Before we left we made sure to let the customer know that to call us if he experiences any troubles to call us and we can see if the fix can be done at our office or if the trouble needs to be escalated to the national carrier in *******.

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