Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/10/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The carfax they showed me didn't state airbag deployed.  Disagree with there statement 

  Business Response

  Date: 03/12/2025

  ****** We appreciate your business and would definitely trade you out of the car if you are ready for a newer one. You actually signed the Carfax stating you knew its history.  I have included it in an attachment.  We have every customer initial that they have reviewed the Carfax.  The other paperwork you signed is an arbitration agreement saying that we will work things out between ourselves or with a mediator instead of going to court.  Which we also have every single person that buys a car from us sign.  While the "Carfax value" may be close to what its worth to them, i think the value is higher.  If you would like to discuss trading it in for another vehicle, I would be in the 10,000-11,000 range as a trade in, as long as there is no damage and it doesn't need much in mechanical work.

  Business Response

  Date: 03/13/2025

  ****** your initials are on every page of the carfax.  I included the copy of it.

• Initial Complaint

  Date:12/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: there was a service campaign for the ECM in 2020 but was logged as Jan 01, 0001. The vehicle is a 2019. No one could provide me with any further information other than the ECM needing replaced would be rational problem solving strategy and explain why no codes would be presented and why the vehicle could not be flashed for a system update. One was done previously and failed. I was also told a failing ECM would make sense why the Hyundai app said the VIN # was not valid and would not register, keeping me from using the vehicles full features that are provided with my make and model. This was one of many of the selling points why we chose the vehicle. Aside from that - the system glitching and not recognizing a key and activating an imbolizer mode so that my vehicle shuts itself down while I am in drive is a extreme safety hazard and incredibly inconvenient and frustrating. I was told the next step, since all obvious parts had been replaced, was to go through the wiring harnesses and see if there was a short somewhere and/or, replace the ECM. Furthermore - offering to switch us out of the vehicle so you didn't have to deal with the issue, or me, is a bad look. We never came up with that idea on our own accord. That idea was suggested by management twice when I continued to bring it back. Its odd the issue can't be duplicated for the technician because it does within the first two weeks of getting it back into our possession.

  We purchased a vehicle we loved from your business already and want to drive the vehicle we purchased. This vehicle was purchased with a cosigner - so this affects two families as I have already explained. Why would either parties offer credit information to purchase another vehicle when our initial and first impression of this company has been a nightmare. Your "deal" to switch us out of our car was going to raise our car payment $80 - $100 plus the raise on insurance and we'd have to get our cosigner on board with that which was unlikely to happen. Midwest Superstore used this opportunity to make another sale instead of making good with the sale that was already made. That really doesn't make me feel like we brought our business to a company that is honorable and why I used extreme caution moving forward. Skyler has been one of the only men in this company that shook my hand, listened to my frustrations and offered a meaningful solution for the time being and I appreciated it so much. If we can come to a more reasonable agreement we would consider it, but currently we feel like Midwest Superstore has not taken any responsibility for their part or offering a reasonable solution. 

  e shop another 3 weeks and I realized the issue was not resolved. When I arrived on the 16th, there was no rental for me communicated to that manager and I had to wait for an arrangement to be worked out so I would drive an hour back home with something from the lot. Midwest still had the car on their lot a week later. They keep swapping me vehicles as people want to buy them. This is absolutely unethical/unprofessional! This business refuses to take responsibility for selling a vehicle that shouldn't have passed an inspection because the issues could cause serious injury to the occupants in and around the vehicle! The service manager suggest we purchase another vehicle so he didn't have to deal with this. One of the other sales managers agreed it sounded like an ECM and/or the wiring harnesses needs replaced - that is thousands of dollars repair and we bought all the necessary warranty to do that and it continues to be prolonged so we are on the hook for something his shop missed!

  Business Response

  Date: 01/13/2025

  Unfortunately, no one has been able to duplicate the issue.  There are no codes stored in the vehicle's computers to know what the issue is.  We have had the vehicle at Hyundai and they are currently trying to get it to duplicate.  There has been no cost to the customer and they have been in a vehicle from us the entire time.  We have offered to trade them out of the car but they are not wanting to give us their credit information to get the process started.  Until Hyundai can get the problem to occur while they have it, we are at the same outcome that we have been at.

  Customer hasn't had to pay anything for any services so far.

  Business Response

  Date: 01/30/2025

  We have had 3 different dealerships look at the vehicle now and all 3 have not been able to duplicate the concern.  We have contacted Hyundai to check for a service campaign on the vehicle and there isn't one.

  At this point, there isn't much we can do other than trading the customer out of the vehicle.

• Initial Complaint

  Date:11/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A 2017 Nissan was on CarFax thru Midwest (Ford) Superstore with 95,501 miles for $13,817 on 10/7/24, on 10/8/24 I called and confirmed they had it and went to dealership the next day. They said it had an engine issue and I cannot buy it. They had a 2020 Chevy with 80,460 miles for $15,189.48 waiting for me at their front door.
  They checked my financing for BOTH vehicles and said I only qualified for the Chevy. I signed paperwork and drove the Chevy home. On 10/15/24 ***** ***** from the dealership, called said the odometer did not match the paperwork and I needed to come back to resign paperwork. I went back on 10/18/24. ***** said it would not change anything on my loan. He had me initial the pages starting on page 4 and when I got to page 1, I said I would not sign because the interest rate increased, he said since I already initialed the other pages, I had no choice, so I signed. The mileage on the loan papers did not change even though he said it was wrong, but the interest rate increased, therefore increasing my monthly payment. I checked their website on the Nissan and it sold on 10/9/2024. I felt taken advantage of with "Bait and Switch" maneuver.

  Business Response

  Date: 12/10/2024

  ******* there was no bait and switch, we wholesaled the 2017 Nissan because it had motor issues and we don't retail vehicles with known problems.  So we switched you to a similar vehicle that would be in your payment range.  The bank approval changed a little with the miles, but we kept your payment the same so you didn't have to put any more money down.

  I dont ever want someone to feel like we we tried to dupe you.  If you would be ok, let me give you a free maintenance package to cover some oil changes for you.  Let me know when you are in the store next or if I can email you the contract.

• Initial Complaint

  Date:09/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 14th I went to purchase a car from this company from a salesman by the name of Jeff Cox. The original price of the car was roughly $22,000, I talked him down to roughly $21,000 and put $4,000 down. I signed my name and initials and shook his hand. He told me he would get it back to finance. He told me this document would be put with the others, and ir wasn't. When I signed the remainder of the paperwork he told me that it consisted of the deal we spoke of, so I didn't think to check over it again. But when I got my loan and the paperwork, the charged me $24,500 for the car. Which over not only over the asking price, but over the price we agreed upon. This meant that it was a $30,000 car after everything (including my $4,000 down payment). And to make matters worse, the loan says it's $1,000 more than what the paperwork says. They cheated me out of $3,000.

  Business Response

  Date: 09/25/2024

  It's because you also purchased some extra coverages with your car.  I believe you have already been in contact with us so we can go over it with you, but you can come in and our finance manager will go over everything with you!

• Initial Complaint

  Date:03/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in 2020 I was forced to get a car during covid. I have a separate complaint about ***** *** ****.
  In Nov 2022 Midwest **** "Fixed" some recalls on my vehicle but denying fixing one or more saying I Didn't need it fixed! Now it's March 2023 and my car Almost drove into my house because the issue they fixed is now happening again. They try to charge me for something they're responsible for fixing through the issues. Then they told me I'd have to wait a week for them to fix it. They have bad customers service and need to do better.

  Business Response

  Date: 03/15/2023

  We did fix a recall on Ms. ********* 2014 ****** for a shifter cable bushing recall on 11/28/2022

  She brought the car back in on 03/13/2023 for an issue involving the shifter cable again.  It had worked itself loose in the 3 and a half months and needed to be tightened again.

  We did the first repair as a recall, so it was free of charge.  We also adjusted the cable the second time free of charge.

  I can offer a free oil change next time the car is due to make up for her time spent bringing the car back, but there was no money exchanged for the repairs or recall.

• Initial Complaint

  Date:11/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 27,2022 I bought a car from Midwest Toyota it was in the shop for almost a month they told me they were fixing it when I finally pick it up it still was not fix so I had to take it back and it was another 2 weeks they call and told me it was fix but they never fix anything on the car. They said that they would make sure the car was safe to drive well when I got it back there was a paper from ************* and they're saying that the ball joints were bad and that they wasn't under warranty I don't see how they can get away with that when that is a safety problem. And this whole time I didn't even have the car to be ruining any ball joints. I had talked to Jason the manager financing and he told me he was going to make it right and we would get this fixed now he won't answer my calls. My tags expired on the October 29 I went to go get tags and I was told they never gave me the title nor bill cell so I cannot drive the vehicle. So I tried to call them back and they still will not answer my phone calls my car sitting in the driveway not able to get to work I'm not able to drive it.
  

  Business Response

  Date: 12/16/2022

  Business Response /* (1000, 5, 2022/11/10) */
  Hey Tamera, we have been trying to call you on the title, it will be ready this next week. We can get you something to drive while we wait on it.
  
  If the car needs ball joints we will definitely fix it, i apologize, i wasn't made aware of any extra work it needed. Please contact me as soon as you can.
  
  
  Consumer Response /* (3000, 7, 2022/11/10) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  No one has reach. I have called time and time again and NO ONE has called me. I have spent way to much time on this I have lost so much money from missing work because of the running around trying to figure out what do with this. Midwest had had over 60 to get me my rages but not only that they were completely aware of the ball joints being bad and telling me it was my responsibility to fix even though I didn't even have a car I haven't even been able to drive the car. not only that every time I call no one will answer my phone call you guys send me straight to the annex and left message after message and nobody has returned my call so I don't say that you or anybody else didn't know or was not aware of this. it's been over 60 days therefore from my understanding I am not obligated to pay for some thing I don't know
  
  
  Business Response /* (4000, 9, 2022/11/14) */
  She brought the car back Friday and had been in contact with our Finance Manager the entire time.
  Signed everything needed to unwind the deal. We consider this resolved.
  
  
  Consumer Response /* (4200, 11, 2022/11/21) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  On 11/11/2022 I did take the car back I was told I would be getting a check but I would have to come back on 11/14/2022 it was a ******** check. So I thought we were done with this. Today 11/21/2022 I got a phone call from my bank and was told that Medwest had stop payment on the check so know not I'm out that money but they sold my car I traded in. I tried to call them today and of course they won't talk to me.
  
  
  Business Response /* (4000, 13, 2022/11/30) */
  Yes we did stop pay on the check because we found out that there is still a $***** lien on her trade in that she didn't tell us about. So until that is resolved, no payment will be made to her. Thank you