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Business Profile

Furniture Stores

Broy, Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/29/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased my furniture set from the Company Home Rooms or Broy Inc, on 7/28/2022. I also purchased the Montage 5 year Protection plan at the same time at the cost of 149.00. I completely paid off the furniture on time. In December of 2023, I called Home Rooms or Broy Inc. to make a claim for the furniture warranty. I was told at this time to " take pictures of the repairs you need on your furniture, and send a email to us at Home Rooms, and we will send the request on to Montage" I asked specifically if there was a phone number or a way I could contact Montage myself. Again I was told that 'we only communicate with Montage by email, and you will just have to wait for them to contact you" I did not received a call anytime in December of 2023. I called again in January of 2024, February and March of 2024. I was told each time that I would need to wait for Montage to call me. I went into the store on April 23, 24. I talked to one of the staff about the situation, and reported Montage had not called me. I was told by this staff employee that ' you should have been calling them, I stated ' I was told by both of the staff I had spoken to at this store that I needed to wait for Montage to call me' I was then provided with a number and I had to call Montage myself. It looks like my email was never sent in December of 2023. The Montage customer service person stated ' oh we don't call you we would have emailed you" I am very disappointed with the lack of care and incorrect information I was given by the staff or owners of Home Rooms/ Broy Inc. I will be hesitant to buy anything from a new business again. The previous owners of Home Rooms had provided great service for years in Wyandotte County. I feel like I was not valued as a customer and disregarded as a person. The staff at Home Rooms/ Broy Inc. did not apologize for giving me the wrong information, and seemed to be annoyed with me for asking to have my warranty honored.

Broy, Inc is NOT a BBB Accredited Business.

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