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Business Profile

Manufactured Home Park

Quivera Hills Estates Manufacured Home Community

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/09/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They have been harassing me going against my contract to own the home. I paid it off in 2021 then in September of 2023 they said we owed a balloon payment and put me onto monthly payments again. then last month or so they are stating we owe the payment again which we initially did not have in beginning signing the contract and now the manager has locked ways for me to make my payment online and now I'm going to be charged a late fee because she won't accept my payment.

    Business Response

    Date: 04/19/2024

    ****** *******

    Business Response

    Date: 04/19/2024

    Hi, I accidentally typed my name is the response section and submitted rather than typing the response.  Below is the intended response:

     

    Hello, *** *****

    I have reviewed your account and corresponding lease paperwork.  You are correct that your original Lease with Option to Purchase expired in 2021.  At that time, you had the right to exercise the option to purchase at a predetermined amount.  For the last 30 months, since the expiration of your contract, you have continued to make the same monthly payment.  As such, we will apply the same portion of each payment towards the purchase of the home.  Following your April 2024 payment, the amount outstanding is $717.41.  Given your long history of  exemplary tenancy, we would be happy to sign over title to the home to you pending execution of a three year lot lease at current market rent allowing for annual increases.

    Thank you,

    Quivira Hills Management

    Customer Answer

    Date: 04/23/2024

     

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I look forward to sitting down with or, via zoom with ** ******* to sign the lease and pay off the 717.47



    Sincerely,



    ****** ****

Quivera Hills Estates Manufacured Home Community is NOT a BBB Accredited Business.

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