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Business Profile

Auto Repairs

A-1 Auto

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/17/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered parts From A1Auto for my son. A1Auto continued to send me e-mail updates on my delivery but strangely A1Auto would never send me an E-mail with my sons complete address on It, as if they were hiding something. Thought all was good until the part never arrived, then strangely A1 Auto has an address and it was a wrong one and also the Address I placed for my son was a Duplex with a **** * which is what A1Auto continually confirmed this part in the e-mails. Well A1 Delivered the parts to a house and not a **** * duplex.Clearly the house have no **** * what so ever that A1Auto delivered to. I cannot recover their mistake **** ******* ***** ** *** **** **** ***** ** *********. A1Auto has not even attempted to correct their error but instead placed error on me and only after it was delivered incorrectly by A1Auto has shown on the Pictures provided. you can see that A1Auto was repeatedly hiding their errors/scam on the e-mails then blame me at the very end once again as the photos show. To top it all off A1Auto just dumps it off at a house and you know a house has no existing **** * on it.

    Customer Answer

    Date: 05/28/2023

    The company being either A1Auto or *** has found the package and returned it to A!Auto. Looks like either *** driver attempted to keep package or *** attempted itself tried. Because A1Auto sneakily like sent a new package replacement that has a label on top of a label but since all this time has gone by I already paid for another replacement from another Company that was great and did not try to lie regarding their delivery. So I have made many attempts to A! Auto to return the package replacement and many times A1 Auto states the Return label has been sent to my E-mail and which every time is a lie. ****** ** * ****** ******** ***** ******** Every time I try to get something done with this company its a lie. Iam still attempting to get A1Auto To accept return of their massively late replacement package that A1Auto could have notified me about and I would have told them don't even bother sending a replacement but as you can see they are not talking to the BBB as well. -TO BE CONTINUED

    Customer Answer

    Date: 06/17/2023

    Very ******** for the Business not to respond but the true Business name is 1Aauto and not A1auto. Is this business one in the same? If not I need this to redirect to 1Aauto.

    - Thank you

     

A-1 Auto is NOT a BBB Accredited Business.

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