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Business Profile

Health Care

Heartland Community Health Center

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/24/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Today I received a bill from our Dental Insurance with a name Paid to: Heartland Medical Clinic INC.
    dated September 5 & 6, 2024.

    I called my son’s school and asked if a medical emergency happened at school, as to why I’m receiving a Dental Bill in the mail?

    I was informed that on those dates they did Dental SCREENINGS in school for certain aged kids. Apparently in the state of Kansas it is for children Kindergarten and up.
    My son (******* *****) is in Pre-K. But obviously still received service anyways. Apparently he received more than just a screening : cleaning, flouride, and assessment; all done IN SCHOOL WITHOUT CONSENT OR ANY FORM OF NOTICE.
    Our insurance notified us today that what they had done was illegal and NO Consent was given, and no form of contact was given prior to this date. Our insurance company contacted Heartland Medical Clinic, as well as my sons school and verified that no consent was given, and nothing was authorized, as well as nothing should have been done including a screening as he already receives dental help, as well as not meeting the state of Kansas age/ class age requirements for this screening.

    I have never heard of this business prior to this date, and again have never been here or received any consent, paperwork, or any kind of forms and they went ahead and did things to our son without our consent or anything needed to do so.

Heartland Community Health Center is NOT a BBB Accredited Business.

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