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Business Profile

Home Furnishings

Layla Grayce
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

3

Average of 2 Customer Reviews

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Review Details

  • Mike A

    Date: 07/24/2024

    Terrible quality. Bought two white dining room chairs for $2400. The 1st order came damaged. Had to jump through hoops to get it replaced (From China no less). The 2nd order showed up with stains on the chairs. These people drop ship sub standard products, then make you deal with customer service via email. Would never order from them again!

    Layla Grayce

    Date: 07/25/2024

    Good Morning,

    Thanks for taking the time to leave us a review of your experience, I'm very sorry for the trouble you've had with the chairs you've ordered. I'd appreciate the opportunity for us to make it right.

    I see here that you had communicated with our team regarding issues with one (1 of 2) of the original chairs that were shipped by our Caracole warehouse. We ended up having them QC a replacement chair, of which we have the photos from the warehouse prior to shipment showing the item in perfect condition, and then the item was shipped to you. Speaking with my team and reviewing our emails with you, I do not see that anything was reported by you about the replacement chair.

    If there are any issues with the replacement chair, we would be happy to either replace it, have it professional cleaned or accept both chairs back for a full refund.

    We are a small business and aim to provide the best experience possible, however things can happen and we do our best to make it right when it's brought to our attention. Our phone lines are open Monday - Friday, 8am to 5pm CST. You are not required to communicate with us by email only. I will be reaching out to you directly in hopes we can come to a positive resolution as well.

  • Maurice C

    Date: 12/30/2023

    We purchased a nice piece of furniture for several thousands of dollars from Layla Grace on the web in November of 2023. They were very courteous on support; arranged to have white glove delivery. We felt we got a good deal and the transaction was smooth without any incidents.

    I was a bit preoccupied buying from them because I had never heard of them before. All went well and I can say I would recommend doing business with them.

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