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Business Profile

Pest Control Services

Critter Control

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pest Control Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/13/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Critter Control parked their commercial truck on my property Thursday October 10 around 12pm. They were not called by me and therefore trespassing on my property. I have security cameras that captured the individual and the vehicle. They proceeded to stay on my property and my driveway interrupting a realtor who was trying to show my home. The critter control employee constructed some type of contraption and then left screws and nails all over the driveway. The employee cost me a $369,000 home sale and I had to pay $250 for someone to come out and remove the nails and the screws. According to Neighbors this company was hired by a neighbor next door but Critter Control took the liberty to trespass and interrupt a home sale since I was not home

    Business Response

    Date: 10/28/2024

    To Whom It May Concern,
    In Response to the Better Business Bureau complaint, I do not own the Wichita Franchise so it should not reflect on my better business bureau account.  Critter Control of Wichita (Complaint) and Critter Control of Kaw Valley (My Company) are two separate entities. 
    I was asked to share what I do know about the job by a BBB representative.  I have spoken with the owner of Critter Control of Wichita and they said that the home owner they were working for (the complainant’s neighbor) originally gave them permission to park in that drive way.  On the day of the work being completed they were also told by the complainant’s realtor that they “were fine to stay in the drive way,” after offering multiple times to move the truck if it was needed.  They were doing insulation on the building next door so there was no building of anything taking place and the screws and nails are not part of the insulation process.  They stated that there was a fence company there at the time that was using nails and screws but they were not.  The quote for the removal of these items from his driveway also seems inflated.  Not sure who one would pay $250 to clean up screws and nails from their drive way when they can simply buy a good quality rolling magnet for $50-$100.
    Ultimately this complaint is not for my company and should not be on my Better Business Bureau Account, considering I do not own that company or have control over the actions of the workers in that company. If the complainant would like to continue his complaint it would be best if it was done under the Critter Control of Wichita’s profile.

Critter Control is NOT a BBB Accredited Business.

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