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Business Profile

Retail Florist

Englewood Florist, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Florist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/13/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Thursday, May 9, I ordered the flower arrangement "Bee Inspired", which in the picture on the business website (see attached) has abundant dark pink roses with tiny pink flowers in a square vase. Right after I ordered, I called the shop and asked to change that selection to "Lush Garden" (see second attached picture), which has white roses, pink roses and a large spray of other flowers and greens. I was told that since the two selections were the same price, there would be no problem in exchanging them. The flowers were being sent to my cousin on the first anniversary of her son's death from cancer. The arrangement that she actually received was neither of the selections that I made, and it was much sparser in the number of flowers than "Lush Garden". She did not get what I so carefully picked out for her, and I'm very disappointed in this shop, and in the person I spoke there with on Thursday. Since they did not deliver what I paid for, I would like a full refund. Note that I do NOT want the business to send a second bouquet, as that would be confusing to my cousin.

    Business Response

    Date: 05/25/2024

    First, this is the first time I have seen this complaint. To my knowledge the client has NOT contacted us directly with any issues. The order for ****** ***** was filled to the dollar value of 69.99. This was the listed price for the bouquet. There was an e-florist fee of 7.99. a delivery fee of 15.99 and Kansas sales tax, which brought the order to 102.71.  We fill each order to full value and as close to the photos as possible. Remember photos on any website have been taken by professionals with perfect lighting and filters. Each flower has different characteristics that show and photograph differently each time they are designed. There is definitely a front side and a back side to each arrangement. I can not open the photos you have sent. I will list the flowers designed in this order along with the pricing in our store.

    Ribbed glass container 18.00

    2 white roses                  12.00

    2 stems pink alstromeria lilly  10.00

    1 stem pink spray roses     6.00

    1 stem green button pomps  5.00

    25% design labor on 69.99 is 17.50

    misc supplies foliages              5.60

    This total on this arrangement is 74.10

    This order was filled to the item  Beverly ordered and to value and delivered at the appropriate time. There is no refund necessary . Side note......I personally know of ****** *****. **** ***** is the mother of ***** ********, who is my chiropractor. We have only received praise on any and all orders received by this family.

    Sincerely,

    **** *****

    Englewood Florist.

     

    Customer Answer

    Date: 05/27/2024



    Complaint: ********



    I am rejecting this response because:



    Sincerely,



    ******** *******

Englewood Florist, Inc. is NOT a BBB Accredited Business.

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