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Business Profile

Heating and Air Conditioning

Everest Heating Cooling Plumbing And Rooter

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/25/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    see Attached document for full details and complaint

    While installing an AC unit, the employee messed up my furnace and it no longer worked. The Boss was called in to look at it, and decided to call in **** to look at it. They ordered parts for it, and **** came back out to install the parts on Thursday. He came back again on Friday and Monday to attempt to get it working. On Monday he said "good luck" and walked out, deciding he couldn't fix it, even after being reminded they were the ones who broke the furnace in the first place.

    Business Response

    Date: 05/26/2023

    We installed a new air system in a furnace from the 1980s. We installed the ac and the furnace would not come back on due to the age we did not break her furnace and due to the age we recommended replacing the unit at cost. we tried Mutiple attempts to fix the unit at no cost to the home owner but due to another company installing non manufacture spec bypass relays we could not. the home owner was vulgar to every technician we sent out and very rude and cursing at our office staff. we did everything we could to appease the customer but was un able to 

Everest Heating Cooling Plumbing And Rooter is NOT a BBB Accredited Business.

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