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Business Profile

Pawnbroker

First City Pawn & Jewelry

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for First City Pawn & Jewelry's headquarters and its corporate-owned locations. To view all corporate locations, see

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First City Pawn & Jewelry has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/26/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I pawned my 14 karet diamond for 165.00 and I have been trying to get it out for 2 weeks now they are closed down because I have heard rumors they are under investigation so I called the other store and they are giving me the run around also , telling me the manager will be up in Leavenworth today 9/26/2024 I’ve been calling trying to get a time but no one seems to know , I keep getting text messages telling me to pay the interest on my ring? I don’t want to pay the interest I have the cash to get my ring today . What do I need to do ??

    First City Pawn & Jewelry is NOT a BBB Accredited Business.

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