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Business Profile

Ranches

Watkins “C” Ranch LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/26/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 1, 2025, I purchased a horseback riding and dinner package with Watkins C Ranch for an event scheduled on May 10, 2025, to celebrate my wedding anniversary. The $220 payment was made via Venmo. On May 9, 2025, ******* *****, the owner of Watkins C Ranch, canceled the event due to a possible COVID exposure. Since then, I have repeatedly requested a refund but have yet to receive one. The most recent promise of a refund was made on Saturday, May 24, 2025, when I was told it would be issued that day. It never was.

    Venmo advised me to file a police report regarding the issue, and I informed ******* ***** of that recommendation.

    Customer Answer

    Date: 05/28/2025

    I was contacted by the owner shortly after I filed the complaint with the BBB. He stated that his Venmo account was locked until Wednesday and asked if I had an alternative method for him to reimburse me before then. He also said he would be refunding me $300 instead of $220 due to all the issues. I provided my PayPal account, but he never sent the refund through PayPal either.


  • Initial Complaint

    Date:12/06/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $200 for a class that they canceled two days before. They said they’d contact me to reschedule but never did so I had to keep asking and chasing for answers and at this point I just want my money back. I paid in June and have been trying to a refund back since October. They completely stopped responding to me and my partner has also been trying to get the money refunded. They just keep asking the same questions and never give the return on Venmo that they have stated they would multiple times.

Watkins “C” Ranch LLC is NOT a BBB Accredited Business.

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