Complaints

This profile includes complaints for AMC Entertainment's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  AMC Entertainment

  11500 Ash St Leawood, KS 66211-7804

• 

  AMC Entertainment Holdings, Inc.

  9525 Chapel Hill Rd Morrisville, NC 27560-7359

• 

  AMC Entertainment

  1 Garden State Plaza Paramus, NJ 07652

• 

  AMC Entertainment

  55 Parsonage Rd Unit 390 Edison, NJ 08837-2493

• 

  AMC Entertainment

  400 Commons Way Ste 380 Bridgewater, NJ 08807-2840

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 3-$27.99
  June 4-$27.99
  
  Upon signing up for A-List Premiere membership, I was under the impression that my membership was able to be used in the state in which I reside which is California. However,after the membership was confirmed, AMC sent a confirmation email that stated that the membership excluded California and was valid in only 34 states. I have attempted to contact AMC and have since cancelled the membership. However they are still charging me for the month of June 03-$27.99 and June 04-$27.99. The customer service email replied and stated that my membership was in fact able to be used in CA well this time, while I was under the impression based on their confirmation provided that it excluded CA. I am trying to get a refund back on the charges and they are telling me that they cannot provide refunds due to membership contract rules. I have not utilized any services and was under the impression that my membership did not allow me to use it since the confirmation stated it excluded the state in which I resided in which was CA. I would like to be refunded immediately down the two charges. I have tried to contest with Amex, which AMC has denied the refunds for.

  Business Response

  Date: 07/02/2025

  Guest enrolled in the AMC Stubs A-List membership on 5/3/2025 for the $19.95/month tier which excludes the state of CA. However, as of 5/7/2025, updates to the AMC Stubs A-List Terms and Conditions, as well as changes to membership pricing tiers, have gone into effect. For full details on the updated terms and pricing, please visit: www.amctheatres.com/amcstubs/terms-and-conditions. As a result, the guest was automatically placed into the tier that aligns with the preferred theatre on their account, which is the $27.99/month tier (this includes CA). Additionally, per the Terms and Conditions: "There are no partial refunds of Membership fees if you cancel your A-List or A-List Classic Membership, and you will continue to have access to the A-List or A-List Classic benefits through the end of the last Membership period for which you have paid in full."
  

  Customer Answer

  Date: 07/02/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: AMC did not provide any communication regarding the update to the membership tier changing on 5/6/25 and automatically changed it without my approval. Not only did AMC fail to communicate of this pricing change, they did not make any attempts to notify the customer that the membership was able to be as of 5/6/25 within CA. Therefore; they are charging for services that cannot be retroactively used at this point.  AMC needs to extend the membership in this case for the misinformation on theit end so the service can effectively be used for the full time frame of the charges of three months. 
  AMC also did not provide clear communication on when the change would go into effect or make attempts to contact the customer before making the change in pricing. 
  I will not be charged for three months, and now only to find out I can only use it for one month. This is unaccceptsble business practices and AMC needs to provide clear communication and customer service by phone and information provided has not been clear. AMC needs to make changes in the sign up of the membership as it asked customer to select location which CA was indeed selected. The interface was poorly functioning and therefore misled the customer to be charged for services they are unable to use. 

  
  
  
  Sincerely,
  
  
  ***** ****

• Initial Complaint

  Date:06/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over the last month, my rewards points account with AMC has been wrong and is being corrected. I am being by customer service that the IT department is working on it , so for the last month, I have not been able to get my right rewards. I am spending money and not being able to collect my correct rewards. Every time I contact them, they tell me they are working on it. It’s been over a month I have accumulated, now they tell me over 40k points, which equates to $40 dollars.

  Business Response

  Date: 06/30/2025

  Guest has been advised that AMC's IT team is currently working to correct the "Current Points" issue on the mobile app.  We can confirm that this guest currently has 37,355 points after converting 10,000 points to rewards on 6/18. We want to reassure this guest that while the points balance is incorrect, the accumulated points remain on the guest's account. We hope to have this issue resolved as quickly as possible.

  Customer Answer

  Date: 06/30/2025

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  I am rejecting this response because I would like an estimated time for a fix. It’s been like a month with no updates . This information is not only incorrect on the app but also on the website. I have several movies scheduled for this week that I will be spending money on, and unfortunately, I will not be able to use my rewards, which are currently unavailable. I have been patient with this issue, but I am now at my limit. If they are unable to resolve this problem, I think that they should close  this account and open a new one and start fresh.

  Sincerely,
  
  
  
  ******* *****

  Business Response

  Date: 06/30/2025

  Again, we apologize for any frustration this issue has caused. Unfortunately, we do not have a definitive timeline on when this issue will be resolved. We are sorry to disappoint.

• Initial Complaint

  Date:06/24/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I go to AMC Coon Rapids 16 in Minnesota enough to say I like the location and I never have had an issue until now. I go enough to know when something isn't right.
  This was my first movie experience in theater 16 and the ceiling lights were on, and were way too bright during the movie. I frequent AMC Roseville, AMC Southdale and AMC InverGrove all because they are in the area as well and they never leave any ceiling lights on at all. In all my visits to AMC Coon Rapids 16, I don't recall bright lights being an issue either but then again, I've never been in Theater 16 before. Those spot lights above were always in my field of vision and it ruined the contrast of the movie itself because they were so bright. Should be an easy fix but I was told by the manager that they are supposed to be on and they were not allowed to turn them off dim them further. I was not told why this is, all they told me was that they agree it is weird they stay on, but there's nothing they can do. So zero help from the management and to be honest they didn't seem all that interested anyway because he wouldn't even come look for himself. I was told I can just move to a different seat which is not a fix because the majority of ceiling lights left on are in the front of the theater.
  
  Tried to reach AMC corporate for a fix and it doesn't even work. Four attempts over a period of 5 days of trying to reach a human being through their only method of contact, which is facebook or twitter. When I finally got through, that person refused to speak to me about the issue reaching them in the first place, and then when I changed the conversation to the theater location, they never responded. 5 days waiting for zero help on the corporate customer support side either. They treated me with such disrespect, it is really remarkable. Online support abandons conversations without saying anything. As of now my technical issue is still preventing communication with support and my messages seem to reach nobody.

  Business Response

  Date: 06/25/2025

  Reviewed details provided. Guest has already been in contact with the AMC Guest Services team regarding this concern. They were informed on 6/24 via Facebook that the lighting concern was investigated with the Coon Rapids 16 location. The lights for this specific location would dim during trailers and turn to a very low level for the feature; they do not fully turn off at any time. The low level of lighting is there to provide some visibility for safety concerns in the auditorium. The theatre team confirmed these are low enough during the feature in all auditoriums that picture quality is not affected. Guest has been informed multiple times their feedback and concerns have been noted for the right teams.

  Customer Answer

  Date: 06/26/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: the response claim of "concerns and feedback have been noted for the appropriate internal teams to review. " is in direct contradiction with what I was already told, which was "we do consider this matter resolved." when speaking to someone on their facebook page, and with the previous reply making the claim about lights being "low enough during the feature in all auditoriums that picture quality is not affected." I already have submitted direct proof that this statement is untrue as well. I have highlighted in green what a properly dimmed light looks like when it is low enough, and circled in red what it looks like when lights that are left much brighter and disrupt the viewing experience and put additional light on the screen, reducing picture quality with an extra red glow as well as being distracting to the viewer itself. As you can see, this is not a uniform dimness setting applied to all ceiling lights as intended. 

  And still no acknowledgement at all about the technical issues with reaching support, and how I was unable to connect with anyone for 5 days. Both here and on facebook, they have refused to even discuss the technical issue I experienced. 

  The apologies about these issues are not sincere when they are immediately followed up with dismissive replies that are refusing to discuss the issue, agents ending the chat without saying they are doing so, and not getting consent to cease communications. Still no acknowledgement about the way I have been rudely treated as shown in the initial complaint either. 

  
  
  
  Sincerely,
  
  
  
  ***** **********

  Business Response

  Date: 06/27/2025

  AMC Guest Services team has been in contact with this guest about this concern since 6/19/2025 and have received the images provided. The most recent Facebook message sent to the guest was on 6/26/2025. Throughout the conversations, the guest was apologized to repeatedly and reassured their feedback regarding lighting have been noted for this location.
  
  Due to the guest sending multiple repeated messages from this timeframe dwelling on the same concern, they were eventually notified the matter is considered resolved at this time. Please note that the Guest Services team reiterated to the guest 15+ times their concerns have been noted for the right teams and are being addressed appropriately. The guest was also informed on 6/24 their feedback about communications being ceased have been noted as a coaching tool.
  

  Customer Answer

  Date: 07/09/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and they seem to be unwilling to do anything more so there's nothing left to do.  
  
  
  
  Sincerely,
  
  
  
  ***** **********

• Initial Complaint

  Date:06/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/23/25 I visited the AMC Empire 25 movie theaters in time square I was told about the membership were you could watch 4 movies a week and was told that it was only 17.99 (which was not true I was charged 27.99)I was told that it was a great deal because it was cheaper then a movie ticket and I can use it the Same day they claimed that that they can not sign people up on their end and customers had to go online to sign up themselves which is ridiculous because we do not work for AMC we are customers after 30mins to a hour of me trying to sign up on my own I kept have issues with the site it will asks me for all of my info and then log me out I finally ask the manager for help I’m not shore what he input but I submitted to start the membership I was charged and then it said it was an error I never received a confirmation email and my money is still not returned to me! The manager would not allow me to enter even though he seen that I was charged there’s no number to contact support about this issue you go on AMC website and press contact and they give you the run around and ask for a confirmation number when I never received on one this company is running a scam and my money needs to be returned immediately!!!!!

  Business Response

  Date: 06/24/2025

  Our apologies for any confusion regarding our AMC Stubs Program. For more information regarding the program, including the various tiers - including the AMC Stubs Premiere membership, which is $17.99 + tax - please visit our website at *************************************  
  
  In review, we do see this guest had multiple attempted transactions in our system; however, none of the transactions were completed - so no payment was processed. Any pending charges this guest might see should drop off of his account.

• Initial Complaint

  Date:06/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase 6/20/25 order number **********.
  
  I have been trying to purchase movie tickets with my rewards. The tickets were for $28.95 and I had $30 rewards. When trying to use my rewards that should cover it, it added $6.90. I was trying to figure out if it did that when I paid with my CC so I went to look and accidentally purchased because I thought it would take me to a screen with a cost breakdown with ticket price, fees, and taxes first, and it didn’t. I immediately requested a refund and was only refunded $22.05 of the $28.95. I’m now out $6.90 and still trying to purchase the tickets. I was trying to get to a screen to break down the costs before purchasing so I could see where the cost was coming from on top of my $30 rewards.
  
  I am requesting to be refunded the additional $6.90 so I can repurchase my tickets with rewards given the circumstances. I was just trying to get to the screen that reviewed the break down before purchasing so I could figure out where the discrepancy was. I have requested a refund before and never had this issue and am really frustrated with this process. Additionally, could you please explain why it is charging me $6.90 when I have enough rewards to cover it?
  
  When purchasing a breakdown should be provided with ticket cost, fees, and taxes and it wasn’t. I thought the next page would bring me to review before purchasing and it did not. I am out thousands of dollars currently from a military move this month and my family has been stuck in a hotel for month. They were looking forward to going to the movies and I had rewards to use for it. I’m extremely disappointed with these business practices of refusing to refund me when I was just trying to get to a screen for a purchase break down and immediately requested a refund when I realized my card was charged instead of being brought to a review screen with a breakdown.
  
  You can see from the attached photos that no breakdown was required, which is why I was confused.

  Business Response

  Date: 06/23/2025

  Per Terms and Conditions of AMC Stubs Loyalty program, AMC Stubs Insider members are only able to use their rewards toward the purchase of concession items. We charge a small convenience fee per ticket purchased to help ensure guests can purchase tickets conveniently online before they sell out, to select their ideal seats where applicable, to order Food & Beverage in advance, and to skip lines at the theatre. The fee is displayed on the Order Summary during the online purchase process. Unfortunately, convenience fees cannot be refunded.

  Customer Answer

  Date: 06/23/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because you can clearly see in the screenshots I provided that I was not given a breakdown of the cost and shown any fees or taxes. A “small” convenience fee when I immediately requested a refund because I was simply trying to get to a breakdown page that was not provided is very unethical. If you even looked at my screenshots you would see that. Please show me where it showed me the convenience fee? The cost of 3 tickets on the page you select your seats is $11.19, 8.79, 8.79 which totals $28.77. I was charged $28.95. I could not figure out the difference because it did not show me a breakdown. I clicked purchase thinking it would bring me to a cost breakdown screen as businesses should give you the breakdown, and it did not, as you can see. I immediately requested a refund. There is no need for a “convenience fee” when I immediately asked for a refund because it didn’t show me what the breakdown was and I was only trying to figure out where it was coming from. This is unethical to provide me a refund of that fee when you can see I was not provided a breakdown and was only trying to get to that, I immediately requested a refund, then ordered with my points as I THEN saw the breakdown AFTER you charged my card. 
  
  
  
  Sincerely,
  
  
  
  ****** *****

  Business Response

  Date: 06/23/2025

  As noted in the AMC Stubs Terms and Conditions, on our website at *********************************************************, Part 2, Section C, "Virtual Rewards. For every 5,000 points accumulated, Members are eligible to activate a $5 virtual reward.  Members may convert accumulated points to rewards, in increments of $5, when signed into their account online at com/amcstubs or on the AMC Theatres mobile app. After a $5 reward is activated, the points will be immediately deducted from total point balance.
  
  AMC Stubs Insider Members can use their $5 reward towards the purchase of eligible food and beverage items.

• Initial Complaint

  Date:06/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/25 we had the most foul experience at your business. We watched the movie Friendship at AMC Montgomery 16 in maryland
  the very late 1030pm showing in theater 14. During the movie rats scurried across the screen and floor causing panic. My family was appalled. We left immediately and I have contacted the health department. Your business serves food and we dropped almost 100$ in tickets and concessions. I couldn't even stomach the fact I ate the food. I expect better from you.

  Business Response

  Date: 06/13/2025

  Reviewed details provided. Guest has been contacted by AMC Guest Services team for assistance. Incident ************* for reference, if needed.

• Initial Complaint

  Date:06/11/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had sent photos of my 8 silver and 3 gold movie tickets on Dec 12th and 18th of 2024 to exchange physical or digital replacements but so far AMC has ignored my request and never gotten back to me... It should either refund or re-issue
  
  How do I use AMC Gold and Silver Experience Tickets?
  We’re sorry, Gold and Silver Experience tickets are no longer accepted in theatres as of July 1, 2018. If you have an AMC Gold or Silver ticket(s), please email clear pictures of the front and back of the ticket(s) to [email protected]. Please include a list of the ticket numbers as well as your preference to receive physical or digital (e-ticket) replacements. If physical tickets are requested, provide the full mailing address. A member of our team will reissue a comparable Black or Yellow ticket(s) for use in one of our theatres. Learn more about AMC Gold and Silver Experience Tickets here.
  stated that

  Business Response

  Date: 06/12/2025

  Hi there,

   

  The email these vouchers are sent to uses an automatic reply function, so there would not be induvial messages received from there, that is what our standard contact form and channels can be used for. However, as long as all of the information requested in the automatic reply has been sent, the vouchers will be replaced as soon as possible. We have contacted the guest via Incident # ************* for more information. 

  Customer Answer

  Date: 06/18/2025

  
  
  Complaint: 2*******
  
  
  
  I am rejecting this response because:
  They contacted me right away after the complaint. After I replied that I would like the vouchers to be replaced, they have been unresponsive. I follow up with email at least 2 times and it has bee dead silence.
  
  
  
  Sincerely,
  
  
  
  ***** ****

  Business Response

  Date: 06/19/2025

  Hi there,

  This guest was contacted via [email protected] on Incident * *************. We are currently handling a lot of contact volume, so it may take us longer than usual to get back. However, we will follow up with them again today. 
  
  Thanks!

• Initial Complaint

  Date:06/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tickets online for a movie for 5/25. We ended up cancelling the order ahead of the movie start time as we were no longer able to attend. We were only refunded the price of the tickets, and not for a convenience fee of $7.14. Seeing as we did NOT attend the movie, there is no need for AMC to keep any of my money. I tried contacting customer service via email for assistance but never received any response.

  Business Response

  Date: 06/05/2025

  Hi there,
  
  We charge a small convenience fee per ticket purchased to help ensure you can purchase tickets conveniently online before they sell out, to select your ideal seats where applicable, to order concessions in advance, and to skip lines at the theatre. The fee is displayed on the Order Summary during the online purchase process. Unfortunately, convenience fees cannot be refunded. For more information, please visit ***************************************** 

  Customer Answer

  Date: 06/05/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: there is no reason to not refund me for tickets we didn’t use.
  
  
  
  Sincerely,
  
  
  
  ****** *******

• Initial Complaint

  Date:06/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We received AMC gift card for Christmas 2024, amount was 100.00. On 12/27/24 went to movies, employee helped us with gift card, purchase came to 18 and some change. 2025 went to movies, was then told gift card balance was 0.00. Extremely upset, no help from employees. We called customer service and was told our card was wiped out, on 12/28/24 $18.00/ 1/4/25 &72.93 and 1/5/25 &9.16. Rep said it was done from a computer??? I have sent emails to AMC , also to the customer Vulnerability Reporting format , and to investors we have yet to. Receive even a email. Our thoughts are that the employee that helped us also stole our gift card balance. This was a gift from our daughter and she is very upset as are we. Any answers would be appreciated.

  Business Response

  Date: 06/04/2025

  Reviewed details provided. Guest has been contacted by AMC Guest Services team for assistance. Incident ************* for reference, if needed.

• Initial Complaint

  Date:06/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an AMC gift card for two movie tickets plus a $20 gift card, but when I tried to scratch off the pin area, it is not readable and I am not able to use the card. I contacted AMC on Nov 17, 2024 and requested a replacement. They sent the following auto-reply:
  
  Thank you for contacting AMC regarding your AMC Gift Cards. Please verify that you have provided:
  
  · Full name and mailing address
  · Images of the front and backs of the gift cards
  · The 16 or 19 digit numbers from the back of the cards typed out within the body of the email
  · A brief description of the problem you’re experiencing
  · For lost or inactive gift cards, please provide a receipt
  · Your preference of Physical or Digital gift card
  
  Replacements are typically sent within eight weeks. Physical cards may take additional time to process.
  
  So, I immediately followed up with the requested information and attached a copy of the the front and back of the gift card:
  
  Full name and mailing address:
  ******** ******** **** ****** *** * Seattle, WA 98103
  The 16 or 19 digit numbers from the back of the cards typed out within the body of the email: ****************
  A brief description of the problem you’re experiencing: I can not read the PIN
  Your preference of Physical or Digital gift card: Digital card is fine.
  
  Other than the auto-reply, I have received no response from AMC, despite following up in April, and again yesterday. I am not convinced they actually hire anyone to respond to these issues, nor process actual replacements.

  Business Response

  Date: 06/03/2025

  Per review, this appears to be a Costco Pack for AMC Gift Cards. AMC is not responsible for replacing these Costco packs as they're sold directly by Costco. This guest should reach out to Costco regarding replacement of these Costco packs.