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Business Profile

Mobile Pet Grooming

Z's Mobile Dog Grooming

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobile Pet Grooming.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/15/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Services were set up for my retriever to get groomed. My dog had no issues walking and getting around and is or was extremely easy to handle. He has had mobile grooming services from another provider before with no issues. This company had the earliest availability so I scheduled with them. My dog had no issues going into the trailer but 3 hours later when groomer/owner said they were finished my dog could not walk out of the trailer. Every time he stood he would collapse to his belly and had great difficulty to push up to stand. All the groomer/ owner said was “He will be sore tomorrow. But he did great.”

    Following days of no improvement and having to sling his hips to aid in walking short distances we called our vet and started treatment along with injections for pain.

    Sadly with no improvement and symptoms worsening we had no choice but to put our retriever down.

Z's Mobile Dog Grooming is NOT a BBB Accredited Business.

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