Reviews

Review Details

• Review fromBA G

  Date: 12/26/2023

  1 star

  BA G

  Date: 12/26/2023

  We Made a recent purchase December 2023. 2 of the 3 items (chairs) each had 1 part that was defective. The paint was flaking off and the metal underneath the paint was rusted.
  I reached out immediately and sent photos. The items in question is a kickplate on a chair, and as a consumer, I can find those easily if I want to spend $5 each. The problem is, they would not exactly match the third chair so would have to replace all 3. Additionally, it would require painting so an additional minimal cost for this. I reached out to eBedding4you asking them to replace the 2 damage plates. You would think that I have asked them to replace the whole chair. They give zero customer assistance- in fact, the phone number listed on their site does not get you to an actual person.
  Now, I’m questioning the overall quality of the items And I am sitting in limbo waiting for them to do something.
  Having to spend additional money ($30-$35) to repair brand new items is absolutely ridiculous!!! While they indicate on their site that they claim they take care of the customer. NOT. In this case, they have actually gone out of their way, not to do that and to make this whole process MORE DIFFICULT!!!!!
  Absolutely would suggest you go elsewhere! I have asked to return the items or for an allowance to repair them (with no labor charges to them) and again, they are doing absolutely ZERO to help.
  Would not recommend this company, and would never purchase from them again. Seriously disgusted!

  EBedding4you

  Date: 01/05/2024

  Email to customer on 12/28/2023:
  Hi, we've discussed the issue with the manufacturer and share your frustration. We've decided not to wait for their validation process. We read your review and want you to know we understand your concerns and we're committed to resolving this quickly. Your situation is unique, and we're ready to move forward without waiting on the manufacturer. Please let us know how you can be compensated for your frustration and time in this situation - let us know how we can make this right. We look forward to your response to rectify this promptly. Thanks for your patience. Respectfully-
  
  Email from customer on 12/28/2023:
  Hello. Thank you for your response. I believe I can get repaired for $40 -$50. The verbal options I have been given are to remove, sand, paint and replace or purchase new (to confirm no future rust issues), sand, paint, and attach. Thank you for your assistance.
  
  Email to customer on 12/30/2023:
  Hi, thanks for working with us on this issue and for understanding the actual frustration for both of us is with the manufacturer. We hope you are more than satisfied with how we're handling this outside the manufacturer's requirements. We believe the $40-$50 amount you received is probably in-line with what it will cost, however, there's more than the actual cost of the repair that we would like to ensure is covered. We have refunded you $150.00. This should ensure the repairs necessary are absolutely covered to your satisfaction. We believe you will be satisfied with this outcome and how we handled this issue. We only ask that you update your review to reflect the final outcome and our efforts to work with you. Please let us know if you have any questions or concerns and that you are satisfied with this outcome. Thank you again for your patience, understanding, and willingness to work with us through this. Have a fantastic "new-year". Sincerely-
  
  Final review from customer on 12/30/2023:
  -Chairs as described- Ordered 6 chairs-they only had 3. EBedding did refund the charges and shipping for the 3 they did not have. There was a minor issue with 2 chairs needing 2 parts replaced but eBedding took care of the problem. Thank you