Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This organization has apparently gone out of business. I purchased many items from them but I cannot access my account. I have tried to contact to no avail. I either want a refund or have access to my purchases.

  Business Response

  Date: 08/26/2022

  Customer has received all orders and has not placed any orders since 2021. 

  Customer submitted his last order in December 2021 and then in February 2022 customer opened a fraudulent chargeback/dispute [Case ID **************] on his last order. 

  No further orders will be accepted once a customer opens a fraudulent chargeback [2+ months after he already received his order].

  Customer Answer

  Date: 08/27/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
  
  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  I did not request any fraudulent charge complaint. My wife saw a charge on my checking account and reported it unaware that it was something I ordered. We are senior citizens and we are suspect to fraudulent charges on the past. I did contact OTR explaining. However, I was never told that my account would be closed. Also I purchased in good faith many downloads and I want access to those. Please reopen my Account so I can at least enjoy my past purchases. If this is not rectified by 9/1/22 I will take further action.

  
  
  
  Regards,
  
  
  
  ****** ******

  Business Response

  Date: 09/01/2022

  ****** ******'s last paid order was in 2021-12-31.  He had access to all his programs and then 40 days later (2022-02-09), he opened a fraudulent chargeback/dispute [Case ID **************] on his order.  

  This fraudulent dispute caused a reversal of funds, dispute fees, and additional transaction fees debited from our small business.  His account was suspended and no funds or fees have been recovered from the unpaid order he has downloaded.

  After receiving our 2022-08-26 response to his BBB complaint which stated "No further orders will be accepted once a customer opens a fraudulent chargeback", ****** ****** attempted to bypass restrictions and used a new email address and created a new account to submit a new order and proceeded to download the content.

  ****** ****** has received everything he has paid for (which is 2021 and earlier) including two UNPAID orders he has also received. 

  We seek no further transactions or communication with ****** ******.

  Customer Answer

  Date: 09/02/2022

  Thank you for all of your help.  This company is being entirely unreasonable and it's not worth pursuing.  I did obtain an attorney, but I told her to forget it.  
  By the way, I never download anything so I do not have these recordings.  As for starting a new account, I always have had two accounts with them, and even if they blocked me I wanted to give them my business.