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Business Profile

Diagnostic Testing

ExamOne

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Diagnostic Testing.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/06/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I requested my medical records report from ExamOne due to my disability insurance application being rejected. They provided me with the report on July 28, 2023, and the order number was ********. However, I noticed that there is a significant amount of information related to psychological disorder diagnoses that are not relevant to me. I sent a letter to the company to dispute this issue, but I have not received any response from them.

    Business Response

    Date: 10/06/2023

    Hello,

    ****** **** requested a copy of their ExamOne report on Wednesday, August 16, 2023. A copy of the ************* report was mailed on the same day Wednesday, August 14, 2023. We received an email on Tuesday, August 29, 2023 asking to open a dispute on some records on their report. A dispute was opened and sent to the data provider(s) for research. On Monday, September 11, 2023 we received an email from the data source to honor the dispute and remove the disputed records. On Wednesday, September 13, 2023 a copy of the new report and cover letter were secure emailed to the email address we received the dispute from plus hard copies were mailed to the address on file.

    There is PHI on the reports, so I am not able to attach to this reply. If ****** would like to contact me directly, I would be willing to discuss their new report.

    Please let me know if you need any additional information or have questions.

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