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Business Profile

Heating and Air Conditioning

Cates Heating & Cooling

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Reviews

Customer Review Ratings

3

Average of 4 Customer Reviews

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Review Details

  • Kenny J

    Date: 11/23/2024

    Unfortunately I purchased a new air conditioner from Cates because they were listed by the manufacturer as an authorized reseller. The service department is a different story. They have been back for service of my HVAC and on Tuesday the service tech said the furnace ignite switch was showing 107 ohms and that indicated it was getting ready to fail. They charged $365 for a part that Home Depot sells for $23.99. God bless you son and your service manager.

  • Susan D

    Date: 01/31/2023

    I have a annual maintenance contract with Cates and they have always done good work. I had to call today because my furnace was shutting itself off - with outside temps in the *************. They got a technician out the same day - ******* was very professional and knowledgeable. He quickly figured out the problem, had the part on his truck, and fixed the problem quickly. Great service from a great company. Highly recommend.

  • Tammy P

    Date: 09/16/2022

    Great company, fair prices, and great customer **********************. I recommend Cates for all HVAC and plumbing issues

  • Mark W.

    Date: 07/29/2022

    Cates is a scam company- they wont provide me an invoice for repair already paid for which would show what parts were replaced or work done.Jeffy-Boy in Cates office refuses to provide it to me, was condescending & smug and basically was an a****** in his refusal of my 3rd request for one.Cates was going to try and charge me $630 to install a $40 high pressure switch.Jeffyboy refused to provide me with the part # of the replacement part, which their technician took with him when he diagnosed it was bad while out on 2nd service call, which I also paid for, one day after he was already out and failed to catch the bad part.Cates charged over $1500 for that first day, including another service call, replacement of an exterior fan motor and a capacitor.Ive since gotten other estimates for the cost of those repairs which were half the cost of Con-Job Cates - Jeffy-***********.Stay away from these scam artists.

Cates Heating & Cooling is NOT a BBB Accredited Business.

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