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Business Profile

Home Builders

Rodrock Homes, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Rodrock Homes, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:11/08/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a New Build Rodrock Home March 30th, 2023. By May 2023 the basement toilet was constantly backing up. By August 2023, a full sewage overflow in the basement bathroom. Contacted Rodrock immediately and they said it's a you problem, until you can prove it's a me problem. I hired a plumber to scope the line. He told me the backwater valve couldn't function because the line was not slope correctly. I shared this information immediately with the builder. The Rodrock PM came out to the home with the Owner of Plumbing company. They did not investigate anything and said "we did everything right" and left. Fast forward to May 2024. 1/3 of our new home filled with sewage, the overflow originating from the basement bathroom. After 6 weeks of additional investigation which Rodrock, their Plumber, etc was invited to, it was determined that more than half of the underground piping had no pitch and some of it with backpitch, holding the sewage in. By early June Rodrock admitted that they and their plumber did not do the work correctly and they said they would get this resolved quickly. It has been 1.5 years since alerting Rodrock of this issue. It has been 6 months since we have had sewage fill our home and with continued plumbing investigations, the sewage is starting to back up again. Rodrock, in part with their insurance carrier, are dragging their feet and trying to lowball the offer to fix the whole system. Rodrock's plumber Nachbar has stated they did nothing wrong and it's fine to run the pipe flat. Meanwhile my sewer lines continue to collect waste and back up into a branch of lines that are completely exposed in the basement.

      Business Response

      Date: 11/20/2024

      We are currently in the process of finding a
      resolution with our insurance company and are in communication with the
      homeowner and their attorney. 

      Business Response

      Date: 01/10/2025

      We will continue to work with insurance and the homeowner regarding this complaint. As soon as there is an update to provide, we will be in contact with new steps. 

      Customer Answer

      Date: 01/21/2025



      Complaint: ********



      I am rejecting this response because: this issue remains open.  My lawyers and I have complied with the request of Rodrock's insurance to quantify and qualify the demand, which was emailed to the parties on Friday, January 17th.  



      Sincerely,



      **** *********

    • Initial Complaint

      Date:12/19/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      New build home purchase - 9/15/2020

      Structural Foundation and water issue - 9/19/2020

      A few days after I closed on my new build home we found a significant puddle of water on the kitchen floor. My dad went to the basement and saw water was leaking from the ceiling. I let the builder know there was a leak and they responded right away and it was a very big deal. The owner of Rodrock said they were not happy about it and they would fix it right away. They sent out workers 2 days later first thing Monday morning. The workers stated there was an issue with the wall/foundation and in turn was causing a water issue. When the worker was done he stated the issue was fixed. Since moving in I have had the exact structural foundation and water issue in the exact same place that they supposedly fixed. I have tried to rectify the situation multiple times by calling the customer service number for the builder - ************. I’ve called several times and no one answers the phone and when leaving messages no one calls you back. I’ve emailed back and forth with ****** ****** regarding the structural issue and water issue and she has been less than helpful. Her response was not helpful as she stated they don’t even have it on record when they fixed the issue on 9/21/2020. It’s very concerning that Rodrock doesn’t keep record of issues they fix. Rather than having someone come out and look at the work they completed then ****** would rather minimize the situation and that I need to go buy caulk and caulk it. I’m not a professional home builder nor is it my responsibility to assess an issue that is the builders responsibility. I have kids and the reason I bought my home was to be able to finish the basement. Since this problem has not been resolved I’m afraid there could now be a mold issue. I did ask ****** to have a supervisor contact me and no one from Rodrock has reached out to me at all. I will not be satisfied until the issue is fixed and the job is completed correctly.

      Business Response

      Date: 01/04/2024

      ***** *

      Our service and operations teams have been in contact with
      you. We are in the process of scheduling a date and time to review your
      concerns at your home. Our service team will continue to be in touch moving
      forward.

      Best regards,
      Rodrock Homes

    Rodrock Homes, LLC is BBB Accredited.

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